Evelyn Uy-Montevirgen
Vallejo,CA
Summary
Dedicated professional with extensive experience in social services, known for strong interpersonal skills and effective teamwork. Specializes in facilitating communication between families and caregivers, and streamlining service delivery processes to improve client satisfaction and outcomes.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
23
23
years of professional experience
Work History
SW Care Home Consultant
CONNECTIONS Care Home Consultants
Vallejo, CA
12.2025 - Current
- Conducts in-person interview to do Mini-Mental test, Psychosocial and PHQ9 assessments of patient in their current environment/placement.
- Assist clients in understanding care options and resources available in their community.
- Conducts assessments to identify individual needs for home care services.
- Facilitates communication between families and caregivers for optimal support.
Sr Regional Leader
Primerica
American Canyon, CA
06.2016 - Current
- Leads my own team and assist in creating their own team.
- Boosted employee morale and productivity by creating a positive work environment with clear communication and collaboration opportunities.
- Built long-term client relationships through exceptional account management skills that resulted in repeat business
- Attended weekly meetings to discuss and optimize strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Trained new associates on customer service, money handling and organizing strategies.
- Enhanced customer satisfaction with focused attention on addressing concerns and implementing solutions in a timely manner.
Director of Social Services
Windsor Vallejo Care Center
Vallejo, CA
08.2018 - 12.2020
- Developed and implemented comprehensive social service programs to enhance resident well-being in my 160+ capacity building.
- Directed multidisciplinary teams to ensure effective case management and service delivery.
- Managed compliance with state regulations, enhancing quality of care and operational standards.
- Streamlined referral processes, improving access to community resources for residents and families.
- Facilitated staff training on best practices in social services, increasing team effectiveness and engagement.
- Collaborated with external agencies to expand support services available to residents and families.
- Initiated and followed-up allegations of abuse reported by my patients. Reported directly to my Administrator and DON, as well as Local Police agency, Ombudsman and Dept of Health.
- Bravely served my patients during the beginning of the pandemic in January, 2020. When a lot of healthcare workers quit their job upon knowing the severity of this virus, I stayed and lived in hotels ffor months to protect my own family due to my constant exposure to infected patients.
Director of Social Services
Napa Valley Care Center
Napa, CA
02.2017 - 02.2018
- Directed development and implementation of comprehensive social service programs to enhance resident well-being.
- Collaborated with interdisciplinary teams to assess client needs and coordinate effective service delivery.
- Mentored and trained staff in best practices for client engagement and advocacy initiatives.
- Implemented policies promoting inclusivity and cultural competence within the care center's operations.
- Referred families to shelters, legal resources, and educational programs.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
- Streamlined client intake processes to improve efficiency and reduce wait times for services.
- Streamlined case management processes, reducing paperwork and improving overall productivity.
- Engaged in continuous professional development to stay current with best practices and emerging trends in social services.
Social Services Director
Windsor Vallejo Care Center
Vallejo, CA
12.2002 - 01.2017
- Developed and implemented comprehensive social service programs enhancing resident well-being.
- Coordinated multidisciplinary team meetings to address resident needs and optimize care plans.
- Oversaw compliance with federal and state regulations, ensuring quality standards in service delivery.
- Facilitated training sessions for staff on best practices in social services and resident engagement strategies.
Education
CA Life Insurance - CA Life Insurance
Primerica Financial Services University
Suisun, CA08-2016
Certification For Social Services Designee Program - Social Work
Social Services Designee Program
San Francisco, CA01-2003
Bachelor of Science - Social Work
Saint Louis University
Baguio City, Philippines03-1998
Skills
- Client relationship building
- Critical thinking
- Complaint handling
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
SW Care Home Consultant
CONNECTIONS Care Home Consultants
12.2025 - Current
Director of Social Services
Windsor Vallejo Care Center
08.2018 - 12.2020
Director of Social Services
Napa Valley Care Center
02.2017 - 02.2018
Sr Regional Leader
Primerica
06.2016 - Current
Social Services Director
Windsor Vallejo Care Center
12.2002 - 01.2017
CA Life Insurance - CA Life Insurance
Primerica Financial Services University
Certification For Social Services Designee Program - Social Work
Social Services Designee Program
Bachelor of Science - Social Work
Saint Louis University