Evelyn Vielma
Mcallen,TX
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
SSA Representative
Cornersante
11.2021 - Current
- Streamlined communication processes between departments to improve operational efficiency.
- Analyzed customer feedback data to identify trends and recommend service improvements.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Managed customer inquiries, ensuring timely resolution and high satisfaction levels.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Political Surveyor
JWL Telemarking
02.2022 - 08.2024
- Conducted political surveys to gather public opinion data for analysis and reporting.
- Collaborated with team members to design effective survey questionnaires and methodologies.
- Maintained accurate records of survey responses and ensured data integrity throughout the process.
- Engaged with participants to clarify questions and enhance response rates during surveys.
- Adapted quickly to changing project requirements, demonstrating flexibility in survey execution strategies.
- Managed time effectively during fieldwork, maximizing daily outreach efforts to meet or exceed project objectives consistently.
- Enhanced voter understanding by conducting thorough political surveys and providing accurate information.
Senior Advocate
ACT
02.2021 - 08.2021
- Developed comprehensive case strategies, improving client outcomes through tailored solutions.
- Conducted thorough legal research, ensuring accuracy and compliance with current regulations
- Streamlined case management processes, increasing efficiency in handling client cases.
- Analyzed case trends to identify areas for improvement
- Made referrals to appropriate services, following up to confirm patients received access to required care.
Cashier
Walmart
03.2020 - 11.2020
- Attend to customers and assure pleasant shopping experience.
- Perform various money operations
- Work in automotive, fabrics, stationary, sporting goods and deli departments.
Education
Sharyland Pioneer High School
Alton TX05.2017
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Telephone reception
- Client service
- Sales support
- Cross-functional team development
- Account servicing
- Market research
- Sales expertise
- Up-selling strategies
- Market intelligence
- Multitasking Abilities
- Organizational skills
- Problem-solving
- Time management
- Conflict resolution
- Team building
- Decision-making
- Active listening
- Relationship building
- Idea development and brainstorming
- Teamwork
- Reliability
- Self motivation
- Customer relationship management
- Goal setting
- Professionalism
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Political Surveyor
JWL Telemarking
02.2022 - 08.2024
SSA Representative
Cornersante
11.2021 - Current
Senior Advocate
ACT
02.2021 - 08.2021
Cashier
Walmart
03.2020 - 11.2020
Sharyland Pioneer High School
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