Evelyn Villa
El Paso
Summary
Dynamic Shift Leader with proven expertise at Jersey Mike's Subs, adept at strategic team leadership. Successfully trained new hires and resolved customer issues, fostering a positive workplace culture. Skilled in precise inventory monitoring, ensuring operational efficiency and profitability while promoting a safe and organized environment.
Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
3
3
years of professional experience
Work History
Server Assistant/Expo Runner/Dishwasher/Sandwich Maker
La Madeleine
05.2024 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
Shift Leader
Jersey Mike's Subs
04.2023 - 05.2024
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Team Member
Whatabuger
11.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Applied Science - Tourism And Travel Management
El Paso Community College
El Paso, TX05-2027
Skills
- Optimistic Mindset
- Accurate Cash Management
- Strategic Team Leadership
- Critical Thinking for Problem Resolution
- Adjustable Scheduling
- Training Support
- Precise Inventory Monitoring
- Prompt and Trustworth
- Shift Start-Up and End Protocols
- Order Management
- Strategic Workforce Scheduling
Timeline
Server Assistant/Expo Runner/Dishwasher/Sandwich Maker
La Madeleine
05.2024 - Current
Shift Leader
Jersey Mike's Subs
04.2023 - 05.2024
Team Member
Whatabuger
11.2021 - 04.2022
Associate of Applied Science - Tourism And Travel Management
El Paso Community College
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