Evelyn Watson
Chicago,IL
Summary
Hardworking employee enthusiastic about learning the customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chicago, IL
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Account Specialist
Discover
Chicago, IL
07.2022 - 08.2023
- Serves customers by completing enrollments, taking phone calls, answering customer's concerns about their account, responding to requests, resolving complaints, and maintaining quality service
- Performs account evaluations, data entry, and customer satisfaction evaluations.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Proofreads and edit proof copies of special memos about new account features or policies for the account holders that are generated periodically.
Customer Service Representative
Hertz Car Rental
Chicago
10.2021 - 07.2022
- Serves customers by selling products and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Customer Service Rep
Avis-Budget Rent a Car
Chicago
10.2019 - 03.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer's complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction and provide professional customer support.
Education
Graduated summa cum laude-3.7+ GPA -
Chicago Vocational Career Academy
Chicago, ILSkills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Proof reading
- Data entry
Timeline
Security Officer
Allied Universal Security Services
12.2023 - Current
Account Specialist
Discover
07.2022 - 08.2023
Customer Service Representative
Hertz Car Rental
10.2021 - 07.2022
Customer Service Rep
Avis-Budget Rent a Car
10.2019 - 03.2021
Graduated summa cum laude-3.7+ GPA -
Chicago Vocational Career Academy