Evelyn Watson
Chicago,IL
Summary
I am a motivated and customer-focused individual with strong communication and problem-solving skills. I am passionate about providing excellent service and creating positive experiences for customers. I work well under pressure, remain calm when handling inquiries or complaints, and take pride in finding effective solutions.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chicago, IL
12.2023 - Current
- Patrolled and monitored premises in company vehicle
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
Account Specialist
Discover
Chicago, IL
07.2022 - 08.2023
- Managed customer accounts to ensure accurate billing and timely payments
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail
Customer Service Representative
Hertz Car Rental
Chicago
10.2021 - 07.2022
- Welcome customers, manage rental lines, process returns, and quickly resolve any complaints or issues to maintain high satisfaction scores
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Trained new team members on customer service protocols and system navigation.
Customer Service Rep
Avis-Budget Rent a Car
Chicago
10.2019 - 03.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries regarding current or past rental agreements
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06.2017
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Proof reading
- Data entry
Timeline
Security Officer
Allied Universal Security Services
12.2023 - Current
Account Specialist
Discover
07.2022 - 08.2023
Customer Service Representative
Hertz Car Rental
10.2021 - 07.2022
Customer Service Rep
Avis-Budget Rent a Car
10.2019 - 03.2021
High School Diploma -
Chicago Vocational Career Academy