EVELYN WEATHERSPOON
Fort Worth,TX
Summary
Fraud Analyst with extensive experience at Bank of America in identifying and mitigating fraudulent activities through detailed transaction analysis. Proficient in assessing risk levels and detecting discrepancies, leading to improved compliance and operational efficiency. Strong communicator, adept at guiding clients through complex issues to ensure clarity and resolution.
Overview
15
15
years of professional experience
Work History
Fraud Analyst
Bank of America
Fort Worth, TX
07.2015 - Current
- Executed detailed analysis of financial transactions to detect suspicious activities.
- Monitored customer accounts, identifying discrepancies and irregularities in activity.
- Investigated suspected fraud cases by tracing money trails and analyzing relevant documents.
- Communicated findings regarding fraudulent activities effectively to customers.
- Documented investigative results clearly for senior management review.
- Utilized specialized software tools to identify patterns linked to fraudulent behavior.
US TAX SOLUTIONS
TAMARA PRINCE
Fort Worth, TX
12.2012 - 04.2018
- Prepared and reviewed tax returns for individuals, partnerships, corporations, and trusts.
- Compiled client data to ensure accurate completion of tax forms.
- Identified potential deductions to reduce clients' tax liabilities.
- Guided clients in making informed financial decisions regarding taxes.
- Assisted clients with responses to IRS notices and audit findings.
- Clarified complex tax regulations for enhanced client comprehension.
- Maintained precise records of all client transactions and filings.
- Evaluated financial situations to recommend strategies for reducing taxes owed.
Team Leader
Wells Fargo
Southlake, TX
02.2011 - 01.2015
- Monitored daily workflow to ensure compliance with established policies and procedures.
- Conducted weekly staff meetings to review project updates and address challenges.
- Analyzed data from multiple sources to identify operational improvement areas.
- Fostered a collaborative work environment that encouraged teamwork among staff members.
- Delegated daily tasks to team members, enhancing overall productivity.
Insurance Customer Service Representative
United Healthcare Group
Irving, Texas
10.2010 - 03.2011
- Researched policy information to address customer inquiries effectively.
- Advised customers on tailored coverage options aligning with their needs.
- Delivered prompt and courteous service during customer interactions.
- Processed new policy applications while updating existing policy documents efficiently.
- Responded swiftly to emails and phone calls from customers seeking assistance.
- Participated in training sessions to remain informed about insurance regulation changes.
Education
Associate of Science - Accounting and Business Management
McLennan Community College
Waco, TXSkills
- Account information review
- Transaction analysis
- Telephone and email etiquette
- Effective communication
- Call management
- Fraud detection and identification
- Risk assessment
- Activity monitoring
Timeline
Fraud Analyst
Bank of America
07.2015 - Current
US TAX SOLUTIONS
TAMARA PRINCE
12.2012 - 04.2018
Team Leader
Wells Fargo
02.2011 - 01.2015
Insurance Customer Service Representative
United Healthcare Group
10.2010 - 03.2011
Associate of Science - Accounting and Business Management
McLennan Community College
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