Evelyn Whitaker
Cairo,IL
Summary
Experienced administrative professional with over 28 years in customer service, data entry, and office management across healthcare, hospitality, and property management sectors. Adept at process improvement, calendar management, and client relations. Seeking Secretary/Receptionist or Data Entry roles to leverage strong organizational and communication skills in a dynamic office environment.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Part time chocolatier
Peterbrooke Chocolate
Saint John’s Town center
Part time chocolatier
Peterbrooke Chocolate
Julington Creek
Sales Associate
Lane Bryant
Orange Park, FL
12.2021 - Current
- Assisted customers in selecting women's clothing and provided product knowledge
- Greeted customers, clients, and guests to create a welcoming environment
- Communicated with customers over the phone to answer questions and provide support
- Entered customer information into the computer for accurate record keeping
- Received and filed online orders to ensure timely processing
Part time chocolatier
Peterbrooke Chocolate
River City
01.2025 - 12.2025
- Crafted high-quality chocolate confections following established recipes and techniques.
- Managed inventory levels, ensuring timely replenishment of raw materials for production.
- Collaborated with team members to streamline production workflows and enhance efficiency.
- Conducted quality control checks to maintain product consistency and adherence to standards.
Team Support
Louis Sherry Chocolate
Jacksonville, FL
09.2022 - 10.2025
- Serves as Team Clerical.
- Answerers incoming phone calls greets visitors
- Establishes and maintains case files
- Completes and keyboards travel voucher from handwritten materials, calculates and reviews to ensure accuracy, and return s to workers for review and signature
- Provides clerical office support as a secretary to team supervisors to the professional staff
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Provider Enrollment Representative
GuideWell Source
Jacksonville, FL
01.2025 - 09.2025
- Delivered exceptional customer service to providers and clients, ensuring satisfaction and timely resolution of inquiries
- Identified potential fast track claims and escalated as needed for prompt processing
- Negotiated and settled automobile claims, demonstrating strong communication and problem-solving skills
- Utilized technology to manage provider information and streamline enrollment processes
- Conducted thorough coverage analysis and confirmation to ensure accuracy
- Demonstrated responsible and conscientious work habits in daily tasks
- Applied superior oral and written communication skills to interact with providers and team members
- Resolved complex issues by applying strong problem-solving aptitude
Back Office Resource Management
Winbranch Apartments Complex
Memphis, TN
01.2021 - 02.2022
- Maintained office efficiency by organizing operations and procedures
- Processed billing and collections on a daily basis to support financial operations
- Communicated with clients to address inquiries and resolve issues
- Managed daily transactions and fulfilled clerical activities
- Performed general administrative responsibilities, including calendar management and scheduling meetings
- Assisted in a virtual environment and prepared materials for meetings
Health Care Advocate CSR
TTEC Communications
Paducah, KY
09.2019 - 11.2020
- Consulted with members on healthcare products and services to provide best solutions
- Maintained customer account information and responded with compassion and active listening
- Resolved members' technical issues and identified additional needs for upgrades
- Called members' Primary Care Physicians to schedule or change appointments as requested
Home Health Care Aide
Help at Home
Metropolis, IL
07.2019 - 01.2020
- Transported clients to and from doctors' appointments safely
- Prepared meals for clients with special dietary plans
- Assisted with activities of daily living to support client independence
- Provided support after hospital stays and helped clients access community-based services
Support Staff
Mosaic Community Service LLC
Sikeston, MO
03.2018 - 07.2019
- Documented patient information, service plans, and progress notes accurately
- Prepared daily meals for clients with regular and special dietary needs
- Coordinated treatment plans with multi-disciplinary team members
- Assisted with administrative tasks, including processing mail and maintaining files
- Delivered reliable support to staff and responded quickly to client issues
Dispatch/Contractor Relations
Servicemaster (American Home Shield)
Bartlett, TN
06.2004 - 10.2017
- Reduced time and costs by introducing new accounting procedures
- Renegotiated payment terms with suppliers to improve cash flow
- Verified transaction details, including funds received and account balances
- Suggested process improvements to secure prompt receipts
- Collaborated with technical team to ensure proper permit applications
Sale and Customer Service Associate
AT&T Call Center
Memphis, TN
01.2003 - 06.2004
- Collected customer feedback and suggested process changes to improve satisfaction
- Provided accurate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate manner
Front Desk Supervisor
Hampton Inn & Suites
Memphis, TN
01.2000 - 10.2002
- Created training manuals to help resolve difficult customer issues
- Monitored daily activities of front desk staff
- Recruited, managed, and mentored new customer service representatives
Education
High school diploma -
Cairo Jr-Sr High School
Cairo, IL05-1986
Some College - Business Management
Southwest Tennessee Community College
Memphis, TNundefined
Shawnee Community College
Ullin, IL12-1999
Skills
- Data entry
- Administrative support
- Customer service
- Calendar management
- Medical billing and credentialing
- Process improvement
- Microsoft Office Suite
- Clerical experience
- Account reconciliation
- Attention to detail
Certification
- Certified Provider Credentialing Specialist
- CPR Certification
- First Aid Certification
Timeline
Part time chocolatier
Peterbrooke Chocolate
01.2025 - 12.2025
Provider Enrollment Representative
GuideWell Source
01.2025 - 09.2025
Team Support
Louis Sherry Chocolate
09.2022 - 10.2025
Sales Associate
Lane Bryant
12.2021 - Current
Back Office Resource Management
Winbranch Apartments Complex
01.2021 - 02.2022
Health Care Advocate CSR
TTEC Communications
09.2019 - 11.2020
Home Health Care Aide
Help at Home
07.2019 - 01.2020
Support Staff
Mosaic Community Service LLC
03.2018 - 07.2019
Dispatch/Contractor Relations
Servicemaster (American Home Shield)
06.2004 - 10.2017
Sale and Customer Service Associate
AT&T Call Center
01.2003 - 06.2004
Front Desk Supervisor
Hampton Inn & Suites
01.2000 - 10.2002
Some College - Business Management
Southwest Tennessee Community College
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Shawnee Community College
Part time chocolatier
Peterbrooke Chocolate
Part time chocolatier
Peterbrooke Chocolate
High school diploma -
Cairo Jr-Sr High School