Evelyn Wright
Milwaukee,WI
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Member Solution Assistant
Landmark Credit Union
11.2023 - Current
- Educate members and associates about billing, payment processing and support policies and procedures.
- Supported field projects with timely and accurate data entry, enabling informed decision making.
- Identified and resolved discrepancies and errors in member accounts.
- Demonstrated proficiency in data entry, contract modification and billing.
- Maintained compliance with company policies and procedures while handling sensitive customer data securely.
- Completed data entry of legal documents into electronic filing systems.
Post-Closer/ Loan Delivery
Waterstone Mortgage
04.2021 - 10.2023
- Experience in collecting data used in property appraisals
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws
- Consulted with outside vendors to identify and resolve loan closing issues
- Calculated, reviewed and corrected errors on interest, principal and closing costs
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
Office Operation Associate
Department Of Corrections
03.2020 - 11.2020
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Followed detailed directions from management to complete daily paperwork and computer data entry
Customer Service Supervisor
United Postal Service, UPS
11.2013 - 09.2019
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Completed bi-weekly payroll for 50 employees
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School diploma -
Project Stay High School
Milwaukee, WI06.2011
Skills
- Time Management
- Fast Learner
- Computer Skills
- Data Entry
- Spreadsheet Tracking
- Problem-solving skills
- Attention to Detail
- Data Entry and Recording
Timeline
Member Solution Assistant
Landmark Credit Union
11.2023 - Current
Post-Closer/ Loan Delivery
Waterstone Mortgage
04.2021 - 10.2023
Office Operation Associate
Department Of Corrections
03.2020 - 11.2020
Customer Service Supervisor
United Postal Service, UPS
11.2013 - 09.2019
High School diploma -
Project Stay High School
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