Military veteran equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Social Enterprise Manager
Center For Employment Opportunities
07.2023 - 04.2025
Managed a team of ten site supervisors, managed heavy incoming calls volumes, emails, and messages per day from organizational crew partners.
Conducted employee payroll and annual performance reviews.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Onboarded new employees with training and new hire documentation.
Improved safety procedures to create safe working conditions for workers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Streamlined recruitment processes, expediting the hiring of qualified candidates.
Pathway to Employment Instructor
Center For Employment Opportunities
07.2022 - 07.2023
As the Pathway to Employment Instructor , facilitates biweekly orientations which introduces 15 - 20 newly onboarded participants to CEOs vision, mission, core values, and goals.
Assign participant's to vocational staff and upcoming meetings.
Work on crews two the three times a month along side site supervisors and participants as a show of solidarity and training growth opportunities. (City and Caltrans).
Utilize CORE and Skedulo work systems to onboard, assign work crew assignments, start the initial payroll process for participant safety training pay and conduct attendance start and end timeframes.
Facilitates participant safety and sexual harassment regulated trainings.
Intake/Onboarding Specialist
Center For Employment Opportunities
11.2020 - 07.2022
Conducts weekly employee intakes, orientation, onboarding sessions, which includes all I-9 documentation, direct deposit enrollment, and W-4 completion.
Designated California Food Bank enrollment representative.
Enter participant data into Salesforce/CORE system.
Stand-in as the Pathway-to-Employee facilitator.
Plans and coordinates large-scale events which resulted in increased participant numbers by 3%, outreach specialist assistant.
Facilitates weekly mandated Sexual Harassment training during employee orientation.
Assisted in the implementation of sourcing strategies to identify measures for increasing participant numbers through outreach and hiring events.
Conduct Informative weekly communications/updates with participant Probation and Parole Officers.
Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
English Language Teacher
English First
07.2018 - 03.2020
Prepared weekly departmental scheduling for a staff of 35 to ensure sufficient teacher coverage and organizational readiness.
Conducted onboarding process by arranging employee induction classes, cross-cultural training, and providing employee mentors.
Reviewed resumes, applications, and conducted virtual interviews.
Served as second chair on the "Chinese as a second language" committee, American's Worked as a motivational speaker for women thinking of college in the United States.
Scheduled all in-house training for teachers and staff.
Conducted PowerPoint presentations for the "English as a second language" achievement ceremony for parents to aid in building parental confidence and trust in the organization's structure and teaching methodology.
Presented PowerPoint presentations during monthly in-house meetings and training sessions.
Verification Specialist
Serco, Incorporated
03.2015 - 05.2016
Worked with team of three office specialists, maintaining military, retiree, and veterans-related ID card database and military record issues.
Supported the Department of Homeland Security through proper dissemination of military database access cards.
Maintained and exercised strict military protocols in handling and proper destruction of classified materials and data.
Protected privacy and confidentiality of active-duty military, veterans, and retiree files.
Exhibited outstanding customer service and telephone skills.
Corrections/Training Officer
Travis County Sheriff
12.2003 - 05.2014
Oversaw and maintained custody of over 200 inmates, initiated inmate administrative and court proceedings.
Participated in sheriff's department response efforts to attract and recruit "women in law enforcement" initiative.
Appointed class treasurer during Basic Peace Officer Course training (BPOC), adequately maintained and disbursed class budget and funds.
Active member and participant of department's 155 personnel cultural diversity response team.
Improved department's magistration processing of inmates by implementing more efficient measures that increased timeliness.
Member of organization's hiring board.
Outstanding communication and active listening skills while dealing with the public, inmates, and their families.
Served as the department's training and development representative.
Education
Doctorate - Business Administration, Human Resource Management
Capella University
Minneapolis, MN
06-2027
Master of Science - Human Resource Management, Leadership
Capella University
Minneapolis, MN
12.2019
Bachelor of Science - Business Administration, Talent Management & Legal Administration
National Paralegal College
Phoenix, AZ
10.2016
Skills
Confidentiality
Leadership
Results-Driven
Customer Service/Client Driven
Team Builder
Organized
Educator
Training & Development
Timeline
Social Enterprise Manager
Center For Employment Opportunities
07.2023 - 04.2025
Pathway to Employment Instructor
Center For Employment Opportunities
07.2022 - 07.2023
Intake/Onboarding Specialist
Center For Employment Opportunities
11.2020 - 07.2022
English Language Teacher
English First
07.2018 - 03.2020
Verification Specialist
Serco, Incorporated
03.2015 - 05.2016
Corrections/Training Officer
Travis County Sheriff
12.2003 - 05.2014
Doctorate - Business Administration, Human Resource Management
Capella University
Master of Science - Human Resource Management, Leadership
Capella University
Bachelor of Science - Business Administration, Talent Management & Legal Administration
General Maintenance Crew Member at Center for Employment Opportunities, Inc.General Maintenance Crew Member at Center for Employment Opportunities, Inc.