Evelyn K Barraza Cruz
Mesa
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Language
Work History
Front Desk Agent
Holiday Inn
01.2026 - 04.2026
- Managed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
- Coordinated room assignments and ensured cleanliness standards met before guest arrivals.
- Responded to guest inquiries and resolved issues promptly, fostering positive relationships.
- Trained new front desk staff on procedures and customer service best practices, improving team performance.
- Collaborated with management on initiatives aimed at enhancing guest experience and operational effectiveness
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Public Area Attendant
Holiday Inn
04.2021 - 01.2026
- Maintained cleanliness and organization of public areas, ensuring guest satisfaction and adherence to standards.
- Conducted routine inspections of facilities to identify maintenance needs and ensure safety compliance.
- Collaborated with housekeeping team to streamline cleaning processes and enhance operational efficiency.
- Assisted in training new staff on proper cleaning techniques and equipment usage for optimal performance.
Laundry Attendant
Holiday Inn
04.2021 - 01.2026
- Operated laundry equipment efficiently, ensuring high-quality cleanliness and sanitation standards.
- Managed inventory of linens and supplies, maintaining optimal stock levels for daily operations.
- Trained new staff on proper laundry procedures and safety protocols to enhance team performance.
- Inspected finished products for quality assurance, addressing any discrepancies swiftly to uphold standards.
Education
Veterinary Assistant - Veterinary Science
Penn Foster Career School
Scranton, PAHigh School Diploma -
Apache Junction High School
Apache Junction, AZ05.2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Hospitality services
- Guest relations
- Guest accommodations
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Holiday Inn
01.2026 - 04.2026
Public Area Attendant
Holiday Inn
04.2021 - 01.2026
Laundry Attendant
Holiday Inn
04.2021 - 01.2026
Veterinary Assistant - Veterinary Science
Penn Foster Career School
High School Diploma -
Apache Junction High School