Overview
Work History
Education
Awards
Timeline
Generic

Evelyn Lemme

Allenhurst,NJ

Overview

11
11
years of professional experience

Work History

Program Assistant

VNA Community Health Center
Asbury Park, NJ
05.2021 - Current
  • Initiated prior authorizations for pharmaceuticals and radiology.
  • Facilitated denied authorizations, with plans on next steps such as peer to peer reviews, or step therapy.
  • Advocated successfully for patients with commercial and medicaid PBM's, formulary management, and drug utilization departments
  • Proficiency in MS Office applications, specifically MS Excel.
  • Was Instrumental in creating Microsoft Excel database to track medication, follow up with pharmacies and patients to ensure patients stay on track.
  • Coordinating and scheduling medical clearances for surgeries, while following up and obtaining pre admission testing.
  • Drafts surgery medical necessity letters for insurance approval for patients.
  • Streamlined the process of referrals through reducing patient friction by delegating to reduce touch points.
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Continuously Compiling new datasets to expand client base and and improve current patient experience.
  • Coached new employees and created enablement workflows for program operations and SOP's.
  • Scheduled and coordinated daily meetings for teams, as well as pharmaceutical rep appointments. Coordinated daily logistics for daily operations, from patients to pharmacology continuing education.
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.

Front Desk

VNA Community Health Center
Asbury Park, NJ
11.2018 - 05.2021
  • Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
  • Creates and maintains client files and medical records; Provides administrative support to the professional staff and the practice manager
  • Manages all financial transactions of the CHC
  • Received incoming calls and coordinated with staff to fulfill patient requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Inside Sales Agent

Suntuity Solar
Holmdel, NJ
09.2018 - 12.2018
  • Cultivated and strengthened customer relationships
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.

Alarm Monitoring Representative

Criticom Monitoring Services
Manasquan, NJ
02.2013 - 05.2018
  • Verified, responded to and dispatched on emergency signals, as well as simultaneously answering incoming calls
  • Proficient in the verification and dispatching of alarms to police and fire agencies
  • Proficient in verifying information while still keeping great customer service
  • Averaged 40+ phone calls per hour
  • Licensed professional in processing alarms nationwide

Education

Associate of Science - Nursing

Brookdale Community County College
Lincroft, NJ
12-2025

Awards

  • VNA Community Health Center, Quality Award, December 2022

Timeline

Program Assistant

VNA Community Health Center
05.2021 - Current

Front Desk

VNA Community Health Center
11.2018 - 05.2021

Inside Sales Agent

Suntuity Solar
09.2018 - 12.2018

Alarm Monitoring Representative

Criticom Monitoring Services
02.2013 - 05.2018

Associate of Science - Nursing

Brookdale Community County College

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Evelyn Lemme