Evelyn Yamileth Galan Amezcua
LAS VEGAS
Summary
Dynamic Shift Manager at McDonald's, skilled in employee training and customer service excellence. Successfully enhanced team performance through effective delegation and active listening, ensuring safety compliance and customer satisfaction. Recognized for maintaining composure in high-pressure situations, fostering a collaborative environment that improved operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonalds, Issel
Las Vegas, NV
08.2023 - Current
- Facilitated daily operations to optimize shift transitions.
- Facilitated adherence to safety protocols and procedures among team members.
- Conducted training sessions for new staff on operational tasks and customer service standards.
- Responded to customer inquiries, providing timely and accurate information
- Collaborated with team to optimize workflow and improve efficiency
- Participated in team meetings to discuss challenges and propose solutions
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Bonanza High School
6665 Del Rey AveSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Delegating work
- Mentoring and coaching
- Safety compliance
- Flexible schedule
- Shift leadership
- Active listening
- Willingness to learn
- Teamwork and collaboration
- Customer satisfaction
Languages
Spanish
Native or Bilingual
Inglés
Professional Working
Timeline
Shift Manager
McDonalds, Issel
08.2023 - Current
High School Diploma -
Bonanza High School