Ever Garcia
El Paso,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Floor Supervisor
Amazon
El Paso, TX
01.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated work of 20-35 floor employees to improve performance.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Held team meetings to gain feedback, provide updates and set policies.
- Reduced employee turnover with hands-on leadership and coaching.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
Shop Supervisor
Goodyear Tire & Rubber
Amarillo, TX
12.2019 - 04.2021
- Checked incoming orders and organized new stock.
- Cut equipment costs by 34% by thoroughly cleaning and inspecting equipment after each shift to maintain functionality.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Trained other employees on how to operate scanners for inventory counts.
- Managed inventory control, cash control, and store opening and closing procedures.
Lead Dental Assistant
Texas Kids Dental
El Paso, TX
09.2011 - 07.2017
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Took dental images following strict patient protection rules, applying lead aprons.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Associate of Applied Science - Surgical Technologist
Southwest University At El Paso
El Paso, TX12.2023
Bachelor of Science - Cirujano Dentista
Universidad Autonoma De Ciudad Juarez
Ciudad Juarez, Chihuahua Mexico05.2019
High School Diploma -
Bel Air High School
El Paso, TX06.2012
Skills
- Quality Controls
- Operations Management
- POS Systems Operations
- Team Leadership
- Operations Oversight
- Safety Monitoring
- Team Supervision
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Floor Supervisor
Amazon
01.2022 - Current
Shop Supervisor
Goodyear Tire & Rubber
12.2019 - 04.2021
Lead Dental Assistant
Texas Kids Dental
09.2011 - 07.2017
Associate of Applied Science - Surgical Technologist
Southwest University At El Paso
Bachelor of Science - Cirujano Dentista
Universidad Autonoma De Ciudad Juarez
High School Diploma -
Bel Air High School