Ever Ramos Navarro
Tegucigalpa
Summary
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
StarTek
Tegucigalpa
06.2020 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Customer Service Representative
Startek
Tegucigalpa
04.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Electrical Engineer -
UNAH
Tegucigalpa12-2013
Skills
- Workload management
- Customer satisfaction
- Sales Expertise
- Analytical Problem Solving
- Communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor of Operations
StarTek
06.2020 - Current
Customer Service Representative
Startek
04.2019 - 06.2020
Electrical Engineer -
UNAH