Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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EVEREST ALANIS

El Paso,TX

Summary

A customer-centric professional with a wealth of experience in training, sales, and complex customer service. Expertise spans technical support, sales, inventory management, billing and contracts, as well as employee supervision and administrative record-keeping. Fluent in both English and Spanish.

Overview

17
17
years of professional experience

Work History

Associate Advocate

Verizon Wireless
11.2018 - 10.2023
  • Provided exceptional customer service by actively listening to customers' concerns and resolving issues efficiently, backed up by Metric results year over year ended in top 10% in the organization across all measured metrics.
  • Provided mentoring and coaching to new employees including bilingual (English & Spanish) and 3rd party vendor employees
  • Learned and adapted quickly to new technology and software applications, including as company evolved to Ai technology and rotating roles that required new skills
  • Established team priorities, maintained schedules and monitored performance through metrics, live listening, chat monitoring, providing feedback to employees
  • Managed and mentored team of 17 employees
  • Advised on appropriate metric selection for performance tracking, aligning KPIs with overall company goals.
  • Completed Verizons manager training program which covered; New manager foundations, delegating task, Unconsious bias, bulding trust, Mastering Self-Leadership, Critical Thinking Mindset and much more

Licensed Agent General Lines - Life, Accident, Health & HMO

Golden Outlook (Medicare), Copeland (Individual/Group), Independent Broker
01.2014 - 01.2018
  • Ensured compliance with all state regulations and licensing requirements
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice
  • Developed new business and managed new and existing clients
  • Delivered informative presentations at community events, promoting awareness of available insurance products and services

Inside Sales

Hisco Inc.
01.2007 - 01.2014
  • Utilized CRM software to manage and qualify incoming leads, resulting in 20% increase in conversion rates
  • Collaborated with account executives to develop and execute targeted sales strategies for key accounts
  • Conducted product demonstrations and presentations to prospective clients, effectively communicating value proposition
  • Negotiated pricing and contract terms with customers, consistently meeting or exceeding quarterly sales quotas
  • Provided exceptional customer service, addressing inquiries and resolving issues in within a timely and professional manner

Education

Bachelors of Applied Business - Management And Organizational Behavior

Strayer University
Washington, DC
08.2026

Skills

  • Support Services
  • Creative and Critical Thinking
  • Exceptional telephone etiquette
  • Training delivery
  • Interpersonal Skills
  • Research proficiency
  • Policy Knowledge
  • Mentorship
  • Document Preparation
  • Database Management

Languages

Spanish
Native or Bilingual

References

Personal and Professional References available upon request

Timeline

Associate Advocate

Verizon Wireless
11.2018 - 10.2023

Licensed Agent General Lines - Life, Accident, Health & HMO

Golden Outlook (Medicare), Copeland (Individual/Group), Independent Broker
01.2014 - 01.2018

Inside Sales

Hisco Inc.
01.2007 - 01.2014

Bachelors of Applied Business - Management And Organizational Behavior

Strayer University

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EVEREST ALANIS