Everest C. Brown
Chicago,IL
Summary
Dedicated customer service professional with extensive experience delivering exceptional service across various industries. Proven ability to multitask effectively, ensuring efficient and timely resolution of customer orders, inquiries, and issues. Committed to building and maintaining professional and friendly relationships to ensure customer satisfaction and drive business results.
Overview
3
3
years of professional experience
Work History
Deckhand/Marine Crew Member
Shoreline Sightseeing
08.2024 - Current
- Performed frequent safety, security, and equipment checks to ensure vessels' compliance with U.S. Coast Guard regulations.
- Followed U.S. Coast Guard and Company procedures and regulations to respond to on-board emergencies.
- Performed careful line handling and docking procedures to ensure safe operations and secure vessels' at the end of the day.
- Assisted Captains with communications, docking, and safety procedures.
- Maintained watch on deck and monitored boarding/alighting to ensure passenger safety and satisfaction.
- Performed sanitization and maintenance duties to maintain vessels' cleanliness and image.
- Provided excellent customer service by greeting passengers, answering questions, and meeting quality expectations.
Resident Assistant
DePaul Department of Housing and Residence Life
08.2023 - 06.2024
- Created a safe and welcoming environment for residents to live and learn.
- Served in on-call rotations to respond to various crises and address resident concerns.
- Created marketing materials, including bulletin boards, flyers, and decorations to promote education and engagement.
- Planned and oversaw resident events to foster community engagement and learning opportunities.
- Met regularly with residents to provide advice, resources, and support.
- Coordinated with peers and supervisors to serve residents and resolve issues in the resident community.
- Utilized applications such as Microsoft Office Suite, Google Suite, and Qualtrics XM to log, file, report, and organize resident information and data.
Barista
Starbucks
08.2021 - 08.2023
- Connected and interacted with guests to create a welcoming, friendly experience.
- Took orders and communicated with customers to assuage any guest concerns and promote an enjoyable and efficient experience.
- Crafted beverages and food and collected service items with care and efficiency to meet company standards and provide a quality product.
- Collaborated and communicated with colleagues to provide efficient and timely service.
- Organized, sanitized, and prepared the store efficiently before opening and after closing to meet proper cleaning and presentation standards.
Education
Bachelor of Arts - Applied Diplomacy, Culture & Identity, French, Theatre Studies
DePaul University
Chicago, Illinois05.2026
Skills
- Typing proficiency
- Microsoft Office proficiency
- Customer service
- Communications skills
- CPR Certified by the American Heart Association
- Speedy and efficient
- Friendly and outgoing
- Punctual and reliable
- Detail Oriented
- Able to adapt and problem-solve quickly
Timeline
Deckhand/Marine Crew Member
Shoreline Sightseeing
08.2024 - Current
Resident Assistant
DePaul Department of Housing and Residence Life
08.2023 - 06.2024
Barista
Starbucks
08.2021 - 08.2023
Bachelor of Arts - Applied Diplomacy, Culture & Identity, French, Theatre Studies
DePaul University
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