Summary
Overview
Work History
Education
Skills
Timeline
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Everett Gross

Milwaukee,WI

Summary

Results-oriented Management Trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.

Overview

9
9
years of professional experience

Work History

Manager in Training

Five Guys
Glendale, CA
02.2018 - Current
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Oversaw activities of a six-person team completing prep, cooking and cleaning, disciplining and motivating employees to maximize performance.
  • Enhanced supervisory and leadership abilities by working closely with mentoring crew members.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Managed overstocking, restocking and inventory control procedures during first shift.

Food Expeditor

PF Changs Restaurant
Milwaukee, WI
07.2015 - 01.2017
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Oversaw kitchen operations and altered workflows to improve preparation tempo of menu offerings.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Softball Umpire

NCAA Softball
Milwaukee, WI
03.2013 - 09.2016
  • Attended staff training and continuing education schedule by umpire coordinator to remain current with NCAA league expectations.
  • Followed game activity with keen eye to make judgments and calls correctly.
  • Enforced rules and handled infractions by imposing penalties to individual players, coaches and teams.
  • Followed umpire mechanics and positions to make accurate calls for softball competitions.
  • Utilized gestures and audible signals to regulate play, signal infractions and communicate to participants and officials.
  • Conducted calls behind home plate to monitor balls and strikes of hitter.
  • Mediated conflicts and discussed fan and participant infractions with coaches prior to executing disciplinary action.

Education

No Degree - Accounting And Business Management

MATC
Milwaukee, WI

High School Diploma -

Milwaukee Lutheran High School
Milwaukee, WI
06.2015

Skills

  • Training Initiatives
  • Recruitment and Selection
  • Regulatory Monitoring
  • Staff Leadership
  • Team-Building Exercises
  • Loyalty Building
  • Customer Relations
  • Cash Register Operations
  • Team Goals
  • Financial Management and Reporting
  • Training Employees
  • Sales Team Training
  • Quotas and Goals

Timeline

Manager in Training

Five Guys
02.2018 - Current

Food Expeditor

PF Changs Restaurant
07.2015 - 01.2017

Softball Umpire

NCAA Softball
03.2013 - 09.2016

No Degree - Accounting And Business Management

MATC

High School Diploma -

Milwaukee Lutheran High School

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Everett Gross