Everett McDaris
Springfield,MO
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Semi Truck parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
8
8
years of professional experience
Work History
Senior Parts Counterman
TLG Trucks
02.2021 - Current
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Collaborated with service technicians to ensure accurate and timely delivery of required parts for repairs.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained extensive understanding of common problems and methods for repair.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers with identifying needed parts, resulting in a better overall purchasing experience.
- Stocked and managed stock of parts.
- Researched alternate sources when faced with backordered items or discontinued products, allowing customers greater flexibility in their purchasing options.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Educated fellow employees on proper part identification techniques, reducing errors in order processing.
Shop Foreman
LINE-X Truck Accessory
10.2018 - 01.2021
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Trained and coached employees to improve performance and skills.
- Oversaw maintenance and repair of shop equipment.
- Directed daily operations of team of four technicians and shop professionals.
Shop Supervisor
IWX Motor Freight
02.2016 - 04.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Scheduled and oversaw maintenance, repair and installation activities.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Managed efficient teams of up to ten employees.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
Education
High School Diploma -
Hillcrest High School
Springfield, MO05.2018
Skills
- Product Demonstration
- Customer Education
- Vendor Relations
- Inventory Management
- Product and Service Sales
- Marketing promotions
- Invoice Processing
- Clean Driving Record
- Sales Training
- Price Negotiation
- Social Media Marketing
- Sales Coaching
Timeline
Senior Parts Counterman
TLG Trucks
02.2021 - Current
Shop Foreman
LINE-X Truck Accessory
10.2018 - 01.2021
Shop Supervisor
IWX Motor Freight
02.2016 - 04.2018
High School Diploma -
Hillcrest High School
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