Everett Tatum
Atlanta,GA
Summary
Seasoned sales professional with eight years of demonstrated success in exceeding sales targets and fostering client relationships. Currently serving as a Senior Sales Associate, adept at leading sales teams to achieve exceptional results through effective coaching and motivation. Possesses a deep understanding of sales strategies, market trends, and customer needs. Proven track record of driving revenue growth and enhancing team performance. Eager to leverage extensive experience and leadership skills to transition into a supervisory role, bringing a passion for mentorship and a commitment to driving team success.
Overview
10
10
years of professional experience
Work History
Sr . Sales Associate
Georgia Lottery
Atlanta, GA
09.2021 - Current
- Lead, monitored , and directed the kiosk team in the sale of instant and online tickets ensuring quality customer service is provided.
- Greeted customers and provided product advice to increase sales.
- Trained new employees on customer service, money handling and organizing strategies.
- Develop and maintain a strong working relationships with professionals within assigned territory.
- Monitored sales team performance and provided constructive feedback.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Handled cash register operations and customer transactions to process payments.
- Presented professional image consistent with company's brand values.
- Trained sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Performs shift and daily reconciliations for kiosk operations, verifying cash drawer(s), instant ticket inventory and prize payments.
- Ensures appropriate prize claims are reviewed for legally mandated collection of debts owed to other participating state agencies (debt setoff), preparing appropriate forms and correspondence as may be required for approval.
Sales Associate
Georgia Lottery
Atlanta, GA
02.2018 - 08.2021
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Selling/validating tickets and processing claims in accordance with established GLC policies and procedures.
- Maximized sales and provided quality customer service.
Retail Sales Associate
DTLR
Stone Mountain, GA
07.2017 - 02.2018
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized upselling techniques to promote additional products and increase sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Retail Assistant Manager
Hibbet Sports
Ellenwood, GA
12.2016 - 07.2017
- Collaborates with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering and scheduling.
- Assumed responsibility of the entire store in the absence of the Store Manager
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Controlled store inventory and reviewed cash handling and operations reports.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Fast Food Crew Trainer
McDonald's
Tucker, GA
02.2014 - 03.2017
- Provided coaching and mentoring to employees.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Increased employee retention by fostering a supportive work environment and offering constructive feedback on performance evaluations.
- Properly recorded, prepared and delivered meal orders
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Provided excellent customer care and conflict resolution.
- Ensured restaurant cleanliness in accordance with Occupational Safety and Health
Education
Nursing
Alabama State University
Montgomery, ALStone Mountain High School
Stone Mountain, GA05.2015
Skills
- Product Merchandising
- Goal-Oriented
- Attention to detail
- Communication
- Leadership
- Organization
- Decision Making
- Conflict resolution
- Problem solving
- Coaching and mentoring
- Adaptability
- Accountability
Timeline
Sr . Sales Associate
Georgia Lottery
09.2021 - Current
Sales Associate
Georgia Lottery
02.2018 - 08.2021
Retail Sales Associate
DTLR
07.2017 - 02.2018
Retail Assistant Manager
Hibbet Sports
12.2016 - 07.2017
Fast Food Crew Trainer
McDonald's
02.2014 - 03.2017
Nursing
Alabama State University
Stone Mountain High School