Everett Tungate
Fernley,NV
Summary
Dedicated customer service representative with strong problem-solving and active listening skills. Known for enhancing customer satisfaction through effective communication and prompt service.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
H and S Oil
12.2022 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring prompt service to enhance customer satisfaction.
- provided great customer service and kept customers happy.
Customer Service Representative
Circle K
09.2018 - 12.2022
- Processed transactions accurately, ensuring prompt service to enhance customer satisfaction.
- Trained new employees on company policies and customer service best practices.
- Provided great customer service and kept customers happy.
Customer Service Representative
AMPM Arco
06.2016 - 08.2018
- provided great customer service.
- Developed strategies for handling difficult customers, improving resolution rates significantly.
- Assisted in implementing service improvements based on customer feedback analysis.
Crew Member, Team Lead, Shift Manager
McDonald's Restaurant
07.2012 - 06.2016
- Delivered exceptional customer service, ensuring satisfaction during high-volume shifts.
- Operated kitchen equipment efficiently, adhering to safety and quality standards.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
Department of Justice/intern
Department of Justice
01.2011 - 06.2011
- Assisted in daily operational tasks to support team objectives.
- 270 hours of volunteer work including, data input, faxing and copying.
Law Enforcement R.O.P Program
R.O.P Program
08.2010 - 12.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Adelante High School
Roseville, CA06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
H and S Oil
12.2022 - 11.2025
Customer Service Representative
Circle K
09.2018 - 12.2022
Customer Service Representative
AMPM Arco
06.2016 - 08.2018
Crew Member, Team Lead, Shift Manager
McDonald's Restaurant
07.2012 - 06.2016
Department of Justice/intern
Department of Justice
01.2011 - 06.2011
Law Enforcement R.O.P Program
R.O.P Program
08.2010 - 12.2010
High School Diploma -
Adelante High School