Everlina Erby
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Hotel Night Auditor
Holiday Inn & Suites
07.2024 - Current
- Balanced hotel accounts and resolved discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Team Support Specialist
Consumer Cellular
02.2022 - 03.2024
- Provided comprehensive support to clients and colleagues, effectively diagnosing and resolving hardware, software, and network issues to ensure optimal service functionality.
- Communicated technical solutions to a diverse client base, enhancing customer satisfaction through clear and patient guidance
Front Desk Clerk
Motel 6
12.2019 - 12.2021
- Managed the reservation process, ensuring accurate booking and confirmation for guests through various channels including phone, in-person, and computer systems
- Processed guest check-ins and check-outs efficiently using proprietary software, maintaining a smooth front desk workflow
- Attended to guest inquiries and requirements, contributing to the seamless operation of a high-traffic hospitality environment
Front Desk Manager
Quality Inn
09.2017 - 10.2019
- Developed and implemented a comprehensive training program for new staff, focusing on procedural accuracy, regulatory compliance, and performance optimization
- Maintained the integrity of customer data through meticulous management of check-ins and room updates, ensuring confidentiality and accuracy.
Education
Associate of Applied Science - Hospitality Administration And Management
Saint Paul College - A Community And Technical College
Saint Paul, MN10.2017
Skills
- Customer Service
- Administrative Support
- OPERA System
- Front Desk Operations
- Hotel Operations
- Hospitality Management
- Credit and Cash Payments
- Computer Proficiency
- Multitasking
- Attention to Detail
- Problem-Solving
- Data Entry
- Night Audit Reports
- Communication Skills
- Reservation Procedures
- Conflict Management
Timeline
Hotel Night Auditor
Holiday Inn & Suites
07.2024 - Current
Team Support Specialist
Consumer Cellular
02.2022 - 03.2024
Front Desk Clerk
Motel 6
12.2019 - 12.2021
Front Desk Manager
Quality Inn
09.2017 - 10.2019
Associate of Applied Science - Hospitality Administration And Management
Saint Paul College - A Community And Technical College
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