Everlyn Gaertner
Stanfield,Oregon
Summary
Proven security and management professional with a track record of enhancing safety and customer satisfaction at First Coast Security and Last Chance Midway Bar-and-grill. Skilled in CCTV surveillance and resolving conflicts, demonstrated by improved security measures and a strong company culture. Expert in incident reporting and fostering team collaboration, ensuring a secure and welcoming environment for all.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
First Coast Security
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Manager
Last Chance Midway Bar-and-grill
08.2017 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager
Last Chance Tavern
08.2013 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
General - Business
Fort Vancouver High School
Vancouver, WAAssociate Of General Studies - Business
Clark College
Vancouver, WA05.1988
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Detail Oriented
Certification
I have OLCC And DPSST And First Aid CPR
Timeline
Security Officer
First Coast Security
05.2023 - Current
Manager
Last Chance Midway Bar-and-grill
08.2017 - 05.2023
Assistant Manager
Last Chance Tavern
08.2013 - 08.2017
General - Business
Fort Vancouver High School
Associate Of General Studies - Business
Clark College
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