Evetta Lewis
Houston
Summary
Dynamic Customer Service Representative with proven expertise in problem resolution and relationship building. Skilled in CRM software, I excel in managing high-stress situations while delivering empathetic support. Recognized for enhancing customer satisfaction and streamlining processes, I am committed to fostering positive interactions and ensuring seamless service delivery.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Everise
Plantation, FL
10.2025 - Current
- Utilize CRM software to document member and dentist office interactions.
- Manage high level phone calls, and high-stress situations effectively, maintaining professionalism under pressure while resolving denials, claims, authorizations, appeals, or grievance.
- Resolve member and dentist office complaints efficiently with empathy and compassion.
- Exhibit high energy, professional customer service, and communication to every member and dentist office by leveraging extensive knowledge about insurance,and billing.
- Assist every member and dentist office in navigating company website and dental portal.
Customer Service Representative
Quality Xpress
Houston, Tx
02.2021 - 07.2025
- Serve as the initial point of contact for customer order and issues, responding with accuracy, professionally and empathetically.
- Provide basic technical support, and troubleshoot issue.
- Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
- Bill and collect payments.
- Schedule and confirm appointments.
- Place order and stock supplies.
Data Clerk
Election Harris County
Houston, TX
08.2020 - 12.2020
- Retrieve, process, and verify data entries for accuracy and completeness.
- Sort and file mail ballots.
- Collaborated with team members to streamline data collection procedures.
- Conducted regular audits of databases to ensure data integrity.
- Temporal Assignment during Election Session.
Certified Medical Assistant/Medical Office Manager
David Raines Community Health Centers
Shreveport, LA
01.2008 - 10.2019
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced no-show rates by appointment reminder.
- Reduced wait times for patients by maintaining an organized schedule, efficiency workflow, and check out process.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Verifying insurance, billing claims, and submitting accurate documentation in a timely manner.
- Educated patients on treatment plans and preventative care measures to promote health literacy.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Performed routine clinical tasks, including Medical assistant and Phlebotomist job duties.
- Consistently maintained up-to-date certifications.
- Implemented best practices for infection control.
- Maintained accurate medical records and documentation to ensure compliance with healthcare regulations, OSHA and HIPPA.
- Oriented and trained new staff on proper procedures and policies.
- Conducted weekly, monthly and quarterly staff meeting.
Education
Associate of Science - Radiologic Technology
Southern University At Shreveport
Shreveport, LABachelor of Science - Organizational Management
Wiley College
Marshall,TXAssociate of Science - Biology General Studies
Southern University At Shreveport
Shreveport, LAAssociate of Applied Science - Certificate Phlebotomy
Southern University
LACPR And AED
American Heart Association
Certified Medical Assistants
National Association For Health Professionals
Skills
- CRM software
- Call center experience
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Everise
10.2025 - Current
Customer Service Representative
Quality Xpress
02.2021 - 07.2025
Data Clerk
Election Harris County
08.2020 - 12.2020
Certified Medical Assistant/Medical Office Manager
David Raines Community Health Centers
01.2008 - 10.2019
Associate of Science - Radiologic Technology
Southern University At Shreveport
Bachelor of Science - Organizational Management
Wiley College
Associate of Science - Biology General Studies
Southern University At Shreveport
Associate of Applied Science - Certificate Phlebotomy
Southern University
CPR And AED
American Heart Association
Certified Medical Assistants
National Association For Health Professionals