EVETTE PERSON
College Park,Georgia
Summary
Results-oriented professional with 15+ years of successful experience in management, customer service, commercial banking, and healthcare support. Recognized for strengths in account maintenance, problem-solving, and troubleshooting. Skilled in providing banking teller cash staff support, implementing proactive procedures, and ensuring employee integrity. Experienced in training new hire employees to enhance customer relations and developing quality training sessions to increase excellent customer services. Proficient in third party insurance, workers' compensation, liability, self-pay cash applications functions, payment posting functions, and using Siemens INVISION, MS Office (Word, Excel, Access, PowerPoint). Acknowledged as a 'Total Quality Customer Service Professional' with a track record of increasing customer retention by 19%, recouping over $250,000 of revenue on commercial banking accounts, boosting morale in all departments through proactive planning, and reducing potential problems by creating customer satisfaction surveys. Skilled in conducting audits, variance analyses, processing payroll and payroll tax reports and filings, and maintaining accurate inventories with excellent communication, time management, and organizational skills.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
Publix Grocery Store
Atlanta Georgia
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Business Office Supervisor/Financial Counselor
Kaiser Permanente
08.2013 - Current
- Statistics to manager daily posting of all payments received including pharmacy and medical office payments reported received by external vendors or affiliated providers.
- Outreach Calls to ensure that patients have the estimated cost for procedure.
- Ensure all payments and adjustments are posted Daily of receipt.
- Reconciliation of deposited cash to posted cash on a daily, weekly and monthly basis.
- Research and resolve undistributed cash accounts.
- Comply with departmental and organizational policies.
- Comply with HIPAA privacy laws.
- Escalate issues relating to banking deposits from pharmacy and medical office.
- Create and export to excel spread sheet of daily transactions.
- Approval patients for Charity (Medical Financial Assistance Program)
- Add Statement of Financial Responsibility to patient account, and post fees if not paid within 24 hours.
- Prepare deposit for facilities
- Routing, Collections, collecting pass due balances, preparing monthly statements
- Solving incorrect balancing
Cash Applications Supervisor
Grady Health System
02.2010 - 08.2013
- Provide weekly quality statistics to manager Daily Posting of all payments received including payments reported received by external vendors or affiliated providers.
- Apply daily adjustments and zero payments.
- Ensure all payments and adjustments are posted with two days of receipt.
- Reconciliation of deposited cash to posted cash on a daily, weekly and monthly basis.
- Research and resolve unapplied cash accounts.
- Ability to train others in relation to timely and accurate payment application and adjustments.
- Comply with departmental and organizational policies.
- Comply with HIPAA privacy laws.
- Escalate issues relating to missing check or remittance information to management.
- Consistently demonstrate team initiative, professional and accountability.
- Consistently demonstrate interactive listening skills, and willingness to seek constructive feedback from others.
- Comply with GHS mandatory annual training.
- Additional duties and responsibilities may be assigned as the workload permits.
- Research and resolve unapplied cash accounts
- Analyze and resolve overpayment relating to Self-pay patient payments.
- Maintain productivity and high quality assurance.
- Provide weekly quality statistics to Director of Patient Financial Services
- Weekly Dashboard to go over the area that can be improved in the department.
- Documentation is detail and clearly written. Readiness in accepting additional duties and responsibilities as workload permits.
- Ensure the integrity of all procedures and company guidelines are adhered to
- Coaches and counsels staff members in an effort to develop employees and improve results.
- In the absence of the Manager, will function and carry out the responsibilities to ensure business continuity.
- Review weekly up.
Payment Application Representative
Grady Health System
01.2008 - 01.2010
- Responsible for posting and balancing third party, government and self-pay payments.
- Ensured credit balances are reduced and accurately applied.
- Assist management team in effectively routing payments to appreciate department.
- Measure weekly accuracy of cash posting and quality assurance standards for accuracy.
Customer Services Representative
RBC Centura Bank
01.2006 - 01.2008
- Support banking tellers in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Maintained proper cash limits Responsible for assisting customer with check cashing, deposits any money transactions needed.
- Ensured and maintained ethical accounting practices.
Teller Manager
Regions Bank
01.2003 - 01.2006
- Supervised a staff of 10+ Provided training and education to staff Developed weekly and monthly quality reviews tracking staff efficiencies Performed required audits Conducted monthly orders and shipments of currency Provided training.
Teller Manager
SunTrust Bank
01.1999 - 01.2003
- Supervised and trained all new hire tellers within the banking region Create daily, weekly and monthly cash productivity reports Assist in establishing new policies and procedures to ensure fully compliant cash control.
- Focused on new strategies to ensure and promote excellent customer services.
Education
B.A - Business Management
University of Phoenix
Certificate -
Epic
Madison, WI05.2013
Diploma - undefined
East Atlanta High School
01.1984
Skills
- Cash management
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
Core Qualifications
- Increased customer retention by 19%.
- Recouped over $250,000 of revenue on commercial banking accounts.
- Proactive planning led to notable increase in morale in all departments.
- Created customer satisfaction survey, drastically reducing potential problems.
- Assist to reduce backlog of cash posting to maintain no less than one-day lag from cash receipts.
- Developed and implemented a daily, weekly and monthly Cash Reconciliation process.
Timeline
Customer Service Cashier
Publix Grocery Store
10.2024 - Current
Business Office Supervisor/Financial Counselor
Kaiser Permanente
08.2013 - Current
Cash Applications Supervisor
Grady Health System
02.2010 - 08.2013
Payment Application Representative
Grady Health System
01.2008 - 01.2010
Customer Services Representative
RBC Centura Bank
01.2006 - 01.2008
Teller Manager
Regions Bank
01.2003 - 01.2006
Teller Manager
SunTrust Bank
01.1999 - 01.2003
B.A - Business Management
University of Phoenix
Diploma - undefined
East Atlanta High School
Certificate -
Epic