Personable, dedicated and extensive experienced Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational Manager with comprehensive experience implementing new processes, managing and planning innovations.
Overview
23
23
years of professional experience
Work History
Manager
Whataburger LLC
Allen, TX
10.2014 - Current
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Correctional Officer
Kinney County Detention Center
Brackettville, TX
01.2011 - 08.2012
Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
Manager
Costco Wholesale Corp
Plano, TX
09.2001 - 05.2010
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Education
Software Programming/Data Entry - Executive Assistant And Executive Secretary
San Antonio College
San Antonio, TX
01-1995
High School Diploma -
Del Rio High School
Del Rio, TX
05-1991
Skills
Performance Management
Financial Management
Strategic Planning
Marketing
Schedule Preparation
Innovation management
Key Performance Indicators
Customer Relationship Management (CRM)
Policy Implementation
Cross-Functional Teamwork
Verbal and written communication
Staff Training and Development
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Whataburger LLC
10.2014 - Current
Correctional Officer
Kinney County Detention Center
01.2011 - 08.2012
Manager
Costco Wholesale Corp
09.2001 - 05.2010
Software Programming/Data Entry - Executive Assistant And Executive Secretary