Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
General ManagerManagerLocation Preference
On-SiteRemoteLocation: Austin, TXCedar Park, TXLeander, TX
Open to relocation: No
Open To Work
Evie Nelson
Austin,TX
Work Preference
Summary
Dedicated Service Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
General Manager
Pourhouse Pints & Pies
09.2021 - 03.2026
- Directed daily operations to enhance efficiency and service quality.
- Implemented staff training programs to improve team performance and customer satisfaction.
- Developed strategic marketing initiatives to increase brand visibility and customer engagement.
- Analyzed financial reports to optimize budgeting and resource allocation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Bartender
Gray Phoenix Productions
10.2020 - 09.2021
- Crafted innovative cocktails to enhance customer satisfaction and engagement.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Established efficient workflow processes to improve service speed during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Showbar
02.2014 - 10.2020
- Crafted innovative cocktails to enhance customer satisfaction and engagement.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on mixology techniques and customer service standards.
- Established efficient workflow processes to improve service speed during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Hideout Pub
10.2018 - 03.2020
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Trained new servers on restaurant procedures and customer engagement techniques.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Chuy's
05.2006 - 12.2019
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to maintain menu accuracy and quality.
- Trained new servers on restaurant procedures and customer engagement techniques.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Cosmetology License -
Vogue Beauty School
Austin, TXGED -
Bowie High School
Austin, TXSkills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Training and coaching
Customer relations
Inventory control
Employee scheduling
Timeline
General Manager
Pourhouse Pints & Pies
09.2021 - 03.2026
Bartender
Gray Phoenix Productions
10.2020 - 09.2021
Server
Hideout Pub
10.2018 - 03.2020
Bartender
Showbar
02.2014 - 10.2020
Server
Chuy's
05.2006 - 12.2019
Cosmetology License -
Vogue Beauty School
GED -
Bowie High School