Highly-motivated employee with a desire to take on new challenges. Strong work ethic, fast adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quick to master new skills.
Overview
10
10
years of professional experience
Work History
Rental Assistance Specialist
Tennessee Housing Development Agency
Nashville, TN
09.2021 - Current
HCV Rent Calculation, Tennessee Housing Development Agency, 01/01/22.
Handles case management activities related to program applicants and tenants, such as determinations of initial eligibility and recertifications.
Generates reports to track performance metrics of team members.
Coordinates with other departments to ensure efficient workflow processes.
Creates training materials for new hires on the company's procedures and policies.
Conducts regular meetings with staff to review progress and address any concerns.
Audits company's legal documents to verify compliant policies and procedures.
Store Manager
Walgreens
Memphis, TN
03.2018 - 08.2021
Supervised operation of the store and pharmacy, including task delegation and scheduling of team members.
Led the district as the inventory champion.
Selected as one of the pilot stores for a new inventory system that went company-wide.
My location was selected as one of the top 15 in the company to be displayed on Storenet for best inventory practices.
Increased Overall Net Promoter Score YOY at two separate locations.
Coached and developed numerous team members that led to promotions within the district for Store Manager, Assistant Manager, and Senior Tech.
Assistant Manager Trainee
Walgreens
Memphis, TN
09.2016 - 04.2018
Provided leadership and mentoring to newly hired employees, oversaw coaching of store employees, assisted in development of effective associates, managed inventory tracking, prepared weekly schedules, and strengthened workflow productivity.
Store Manager
Plato's Closet
Germantown, TN
07.2014 - 09.2016
Provided leadership and mentoring, coached and developed store associates, managed inventory, prepared schedules, and established store tactics to achieve operational performance and sales goals.
Education
Licensed Pharmaceutical Technician -
Remington Career College
Memphis, TN
11.2016
References
Mark Lehner - 901-309-1404 District Manager/Walgreens
Lorraine Parkinson - 901-275-7387 District Manager/Platos Closet
Community Development Technician II at County of Marin, Community Development Agency, Housing and Grants DivisionCommunity Development Technician II at County of Marin, Community Development Agency, Housing and Grants Division