Evie Vaughn
Brunswick,GA
Summary
Dynamic and results-driven professional with extensive experience in hospitality and cleaning services, including a successful tenure as Innkeeper at The Brunswick Manor. Proven expertise in client acquisition and exceptional customer service, complemented by strong organizational skills and a commitment to health and safety compliance. Adept at leading teams and enhancing guest satisfaction.
Overview
10
10
years of professional experience
Work History
Owner/Operator of residential cleaning
self-employed
Brunswick, US
01.2020 - Current
- I currently have 20 clients that trust me, as well as my 2 assistants, to enter their homes and take care of all of their cleaning needs. Some on a weekly basis, some bi-weekly, and monthly. I also pet sit, and assist with needy family members.
- Executed thorough cleaning and sanitizing of all areas, including bedrooms, bathrooms, kitchens, and common areas, ensuring a hygienic environment.
- Delivered exceptional customer service, promptly addressing needs and concerns of clients to enhance satisfaction.
Innkeeper
The Brunswick Manor
Brunswick, US
08.2022 - 09.2023
- Maintain cleanliness of kitchen and entire mansion consisting of 5 Suites, laundry, ironing, and putting away. Call guests day of planned arrival for eta. Keep suites tidy for guests staying more than one night.
- Grocery shopped for planned meals and collected payments from guests during check-in.
- Prepared breakfast for 2-12 guests, followed by clean-up and table setup for next day's guests.
Front Desk Associate/Concierge
The Ocean Lodge & Resort
Saint Simons Island, US
01.2019 - 02.2020
- Coordinated sales, reservations, scheduling, and marketing to enhance guest satisfaction at the resort.
- Greeted guests warmly and managed front desk operations effectively.
- Handled reservations and updated booking systems efficiently.
- Coordinated guest check-ins and check-outs smoothly.
Digital Marketing/Call Center Supervisor/Trainer
Auto Dealers Only
Brunswick, US
03.2016 - 01.2019
- Led daily operations of call center for automotive customer inquiries.
- In charge of recruitment, scheduling, training, and supervising for a call center staff of 10 employees.
- Trained and mentored staff on effective communication techniques.
- Monitored call quality to ensure compliance with company standards.
- Answering approximately 300 calls daily and working with dealerships all over the country.
Education
Certified - Airline industry
American Airlines Training
Dallas-Fort Worth, TX05.1990
High school diploma - CP studies
Brunswick High School
Brunswick, GA06.1985
Skills
- Organizational skills
- Health and safety compliance
- Management
- Leadership
- Team management
- Customer service
- Guest services
- Supervising experience
- Home Care
- Clerical experience
- Office experience
- Data entry
- Computer skills
- CRM system proficiency
- Retail Sales
- Conflict management
- Hotel experience
- Restaurant experience
- Concierge
- Professionalism
- Health and safety compliance
- Productivity software
- Team management
- Training staff
- Business development
- Business administration
- Hiring and staffing
- Profit and loss analysis
- Cost reduction
- Relationship building
- Sales strategy development
- Client service
- Operations management
- Business management
- Program creation and implementation
- Problem solving
- Budget management
- Event planning
- Client retention strategies
- Customer relationship management
- Time management
- Quality assurance
- Attention to detail
Timeline
Innkeeper
The Brunswick Manor
08.2022 - 09.2023
Owner/Operator of residential cleaning
self-employed
01.2020 - Current
Front Desk Associate/Concierge
The Ocean Lodge & Resort
01.2019 - 02.2020
Digital Marketing/Call Center Supervisor/Trainer
Auto Dealers Only
03.2016 - 01.2019
Certified - Airline industry
American Airlines Training
High school diploma - CP studies
Brunswick High School