Evile Martinez-Pintor
Des Moines
Summary
Accomplished Assistant Store Manager at Casey’s General Store, adept in customer service and engagement, significantly raised satisfaction ratings through strategic improvements. Skilled in sales strategy development and staff training, leading to increased revenue and market expansion. Excelled in building lasting relationships and team leadership, ensuring operational excellence and profitability.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Casey’s General Store
07.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Floor Manager
Dollar General
05.2020 - 06.2021
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 3 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Performed closing procedures 6 times weekly by balancing cash drawers and reconciling credit card transactions.
Sales Manager
Cricket Wireless
09.2017 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
GED -
Scavo High School
Des Moines, IA05-2019
Skills
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Hiring and Training
- Sales Techniques
- Relationship building and management
- Sales strategy development
- Promotions planning
- Staff Training and Development
- Goal-Oriented
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Casey’s General Store
07.2021 - Current
Floor Manager
Dollar General
05.2020 - 06.2021
Sales Manager
Cricket Wireless
09.2017 - 03.2020
GED -
Scavo High School
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