Evione Gilbert

A role as a MDLive customer service agent, we schedule Behavior Health and Medical consultations with our MDlive providers . We also update information including affiliates & new member ID numbers. Our consultations are done virtually , either by via phone or through MDLive mobile app when patient opt into video sessions .

• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Asked probing questions to determine service needs and accurately input information into electronic systems.