Evionne Joseph
Hollywood,FL
Summary
Dedicated HR professional with a proven track record in driving talent retention and enhancing employee engagement. Expertise in talent acquisition, employee relations, and the implementation of effective engagement initiatives positions this professional as a valuable asset for any dynamic organization. Committed to leveraging strong communication skills and high-volume project management experience to foster a positive workplace culture. Eager to contribute to organizational success within the hospitality industry through a results-driven approach and unwavering work ethic.
Overview
10
10
years of professional experience
Work History
Corporate Front Desk Security / Receptionist
Seminole Hard Rock Support Services
Davie, FL
09.2025 - Current
- Greeted and registered visitors, ensuring compliance with security protocols.
- Monitored surveillance systems to identify and report suspicious activities.
- Managed access control, issuing badges and maintaining visitor logs.
- Coordinated emergency response procedures, enhancing safety awareness among staff.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted law enforcement personnel during investigations by providing detailed incident reports and relevant video footage upon request.
- Streamlined visitor check-ins with efficient use of electronic visitor management systems.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Human Resource Coordinator & Receptionist
Seminole Hard Rock Hotel and Casino
Hollywood, FL
08.2021 - 2025
- Assisted in implementation of a comprehensive onboarding and training program.
- Spearheaded employee engagement initiatives, including team-building events and recognition programs, improving overall job satisfaction and engagement scores.
- Proficiently manage the recruitment and onboarding process for new and prospective team members, meticulously overseeing the completion of required forms. This includes facilitating the issuance of identification badges, activating time-keeping systems, processing I9 documents, and arranging wardrobe appointments as necessary.
- Proven ability to manage multiple phone lines within the HR reception office while greeting visitors professionally and assisting them with their inquiries.
- Led low risk investigations and managed employee relations conversations with integrity and sensitivity.
Security Command Center Operator
Seminole Hard Rock Hotel and Casino
Hollywood, FL
04.2019 - 08.2021
- Monitored security cameras and alarms for suspicious activity and emergencies.
- Responded to emergency situations and dispatched the appropriate authorities as needed.
- Maintained accurate incident logs and reports for future reference.
- Performed routine security checks and inspections of the facility.
- Collaborated with law enforcement and emergency services during crisis situations.
- Conducted access control procedures to ensure that only authorized individuals entered the premises.
- Provided excellent customer service by assisting visitors and employees with security-related issues.
Customer Service Manager
Walmart
Hollywood, FL
02.2016 - 06.2019
- Effectively communicated with customers and utilized strong problem-solving skills to address their inquiries.
- Resolved customer complaints and concerns promptly and professionally.
- Trained new employees on company policies and best practices for customer service.
- Considered customer feedback and implemented proactive improvements to enhance service quality.
Education
Bachelor of Science - Nursing
Broward College
Pembroke Pines, FL01.2017
Associates - Liberal Arts
Indian River Community College
Fort Pierce, FL01.2008
Skills
- Soft Skills
- Employee Relations
- Policies & Procedures
- Emotional Intelligence
- Employee Screening
- Employee Engagement and Culture Building
- Records Management
- Multi-Tasking
- Attention to Detail
- Microsoft, Pryme, ICIMS ATS
- Patience and empathy
- Punctuality
- Strong observation
- Basic technical support
Languages
Fluent in Creole and English
Spanish – Elementary Proficiency
Timeline
Corporate Front Desk Security / Receptionist
Seminole Hard Rock Support Services
09.2025 - Current
Human Resource Coordinator & Receptionist
Seminole Hard Rock Hotel and Casino
08.2021 - 2025
Security Command Center Operator
Seminole Hard Rock Hotel and Casino
04.2019 - 08.2021
Customer Service Manager
Walmart
02.2016 - 06.2019
Associates - Liberal Arts
Indian River Community College
Bachelor of Science - Nursing
Broward College