Evita Akpaniyire
Manhattan,KS
Summary
Compassionate Social Worker with 6 years of experience in Early child behavior settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.
Overview
20
20
years of professional experience
Work History
Family Support Worker
Saint Francis Ministries
Junction City, KS
02.2024 - Current
- Attended court hearings related to child welfare cases.
- Maintained accurate records of client progress including documentation of services provided.
- Facilitated communication between parents, children, and other family members.
- Facilitated home visits to assess the safety of a family's environment.
- Advised families on available governmental assistance programs such as SNAP or TANF.
- Monitored client compliance with treatment plans and goals set by case workers.
CLS
Arbor Circle
Grand Rapids, MI
08.2023 - 01.2024
- Developed relationships with clients to ensure their well-being and safety.
- Provided guidance on parenting issues such as discipline methods, nutrition education and developmental milestones.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
Production Assembler
West Michigan Pharmacy
Walker, MI
03.2023 - 09.2023
- Assembled components and sub-assemblies according to written instructions, diagrams, and blueprints.
- Inspected finished products for defects, ensuring conformance with customer requirements.
- Maintained accurate records of production data such as quantity produced, materials used, and time taken for each task.
- Cleaned work areas and equipment regularly to maintain a safe and orderly workplace environment.
Social Worker Case Manager
State of Michigan Department of Human Services
Grand Rapids, MI
05.2022 - 07.2023
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Maintained lists of resources helpful to clients.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
- Organized referrals to aide individuals in recovery or dealing with daily living challenges such as food shortages.
- Determined organizational policies regarding program eligibility, requirements and benefits.
Customer Service Representative
Fifth Third Bank
Grand Rapids, MI
11.2018 - 04.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Roadside Assistance Dispatcher
Auto Club Group of Michigan
Grand Rapids, MI
04.2016 - 09.2018
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Documented services performed, operations information and dispatch details in system.
- Dispatched drivers to meet daily delivery needs for company customers.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives..
Customer Retention Specialist
Charter Communications, Time Warner Cable
Walker, MI
08.2013 - 04.2016
- Promoted customer retention by using exceptional interpersonal skills.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Team Leader Manager
City of Wyoming
Wyoming, MI
09.2012 - 08.2013
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Assigned and monitored daily tasks for team members.
- Participated in budgeting activities to maximize resources.
- Developed strategies to motivate employees in achieving goals.
Activity Leader
Campfire USA
Grand Rapids, MI
09.2010 - 09.2012
- Organized and facilitated games, activities, and craft projects to keep children engaged in a fun learning environment.
- Developed age-appropriate lesson plans for weekly activities.
- Supervised students during outdoor and indoor activities.
- Provided guidance on safety procedures to ensure the well-being of all participants.
- Adapted programs to meet the needs of individual children based on skill level or disability.
- Communicated with parents about their child's progress in the program.
Cash Office Associate
Walmart
Grand Rapids, MI
11.2003 - 06.2011
- Processed payments, reconciled accounts and made bank deposits.
- Verified cash drawer, counted money and balanced receipts.
- Handled customer transactions with accuracy and efficiency.
- Maintained records of all daily transactions in an organized manner.
- Resolved discrepancies between physical count of cash and register balance.
- Performed opening and closing procedures according to established guidelines.
- Trained new employees on proper cash handling techniques and policies.
Education
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI05.2012
Skills
- Child Monitoring
- Family Needs Assessments
- Treatment Planning
- Progress Documentation
- Organizational Skills
- Good Work Ethic
- Planning & Organizing
- Critical Thinking
- Computer Skills
- Communication
- Flexible and Adaptable
- Conflict Resolution
References
References available upon request.
Timeline
Family Support Worker
Saint Francis Ministries
02.2024 - Current
CLS
Arbor Circle
08.2023 - 01.2024
Production Assembler
West Michigan Pharmacy
03.2023 - 09.2023
Social Worker Case Manager
State of Michigan Department of Human Services
05.2022 - 07.2023
Customer Service Representative
Fifth Third Bank
11.2018 - 04.2022
Roadside Assistance Dispatcher
Auto Club Group of Michigan
04.2016 - 09.2018
Customer Retention Specialist
Charter Communications, Time Warner Cable
08.2013 - 04.2016
Team Leader Manager
City of Wyoming
09.2012 - 08.2013
Activity Leader
Campfire USA
09.2010 - 09.2012
Cash Office Associate
Walmart
11.2003 - 06.2011
Associate of Arts -
Grand Rapids Community College
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