Evita Flores
East Wenatchee,WA
Summary
Dedicated shift leader with proven strengths in team leadership, customer service, and conflict resolution. Skilled in independent work and quick learning in a fast-paced environment, committed to driving operational excellence and improving guest experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Dutch Bros
Wenatchee, Washington
04.2024 - Current
- Supervised and led employees to maintain productivity and customer service levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new employees on shift operations and beverage preparation to ensure consistent service quality.
- Delegated tasks to employees while monitoring progress to maintain operational efficiency.
- Proposed and implemented ideas to improve team collaboration and service delivery.
- Developed strong customer relationships to encourage repeat business.
- Maintained updated knowledge through continued education and advanced shop training.
Restaurant Hostess/Busser
McGlinn's Public House
Wenatchee, Washington
01.2023 - 06.2024
- Greeted and welcomed guests to create a friendly atmosphere while escorting them to their table.
- Managed reservations, special requests, wait times and seating arrangements for optimal guest flow.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Monitored dining area to ensure guest comfort, refilling waters and clearing plates promptly.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phone inquiries to record takeout orders and respond to service questions.
- Assisted restaurant staff in setup of small and large events, facilitating smooth execution.
Line Cook
Little Caesars Pizza
Wenatchee, Washington
08.2022 - 01.2023
- Executed precise order assembly during peak hours, ensuring timely delivery to meet high customer demand.
- Maintained cleanliness of workstations while adhering to food safety standards.
- Managed numerous tasks concurrently, ensuring organization in a fast-paced environment.
- Collaborated with teammates to prepare dishes, enhancing overall customer satisfaction through consistent quality.
Education
High School Diploma -
Eastmont Senior High School
East Wenatchee, WA06-2024
Skills
- Shift management
- Team leadership
- Employee training
- Customer service
- Cash handling
- Time management
- Conflict resolution
- Effective communication
- Creative problem solving
Certification
Food Handlers Card- Washington State Food Worker Card- April 5th, 2024
Timeline
Shift Leader
Dutch Bros
04.2024 - Current
Restaurant Hostess/Busser
McGlinn's Public House
01.2023 - 06.2024
Line Cook
Little Caesars Pizza
08.2022 - 01.2023
High School Diploma -
Eastmont Senior High School