Evita Navarro-Guzman
Hesperia,CA
Summary
Food service professional with over 5 years of experience in the restaurant industry, dedicated to enhancing customer satisfaction. Proven ability to manage multiple tasks efficiently in high-pressure environments while maintaining a focus on quality. Acknowledged for leadership skills and a proactive commitment to service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Associate
The UPS Store
Moreno Valley, CA
- Stocked & replenished merchandise according to store schematics.
- Processed/Received UPS, FedEx, Postal Service & GSO packages.
- Assisted in processes and all office needs by filing, scanning, printing labels/signs & laminating.
- Entrusted with opening & closing duties alongside till drops, making bank deposits as well as change orders.
Server/Hostess
Shrimp Factory
Moreno Valley, CA
11.2020 - 11.2021
- Knowledgeably recommended menu items based on customers’ needs and preferences.
- Ensured optimal guests experience by seating, taking orders, serving and removing dinnerware promptly.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow up with guest tables and promptly fulfill additional requests.
- Collect payments and balance transactions with receipts.
Server/Bartender
TGI Fridays
San Bernardino, CA
11.2021 - 12.2023
- Advised guests on menu options to enhance overall dining enjoyment and satisfaction.
- Nurtured customer connections to encourage additional item suggestions, contributing to revenue growth.
- Managed order records diligently while partnering with team members to enhance guest satisfaction by delivering superior service.
- Maintained cleanliness of table settings while promptly restocking glassware, ice, and silverware to support seamless service delivery.
- Developed and curated a wide selection of cocktails and beverages to enhance customer satisfaction.
Adventureland Food and Beverage Cashier
Disneyland Resort
Anaheim, CA
12.2023 - Current
- Facilitated seamless guest transactions at point of sale to enhance.
- Enhanced inventory management processes through diligent tracking of supplies and proactive assistance with stock replenishment.
- Coordinated with team members to improve operational efficiency and enhance the quality of meal presentation.
- Facilitated food preparation processes for chefs to uphold safety and sanitation protocols.
- Resolved customer issues promptly to strengthen relationships and encourage repeat business.
- Committed to flexible work hours and extra shifts to support business demands.
Education
High School Diploma -
Visit Del Lago Highschool
Moreno Valley, CASkills
- Food service expert
- Customer service excellence
- Adaptable in fast-paced environments
- Precise order processing
- Cash management proficiency
Certification
RBS certification ( responsible beverage server)
Timeline
Adventureland Food and Beverage Cashier
Disneyland Resort
12.2023 - Current
Server/Bartender
TGI Fridays
11.2021 - 12.2023
Server/Hostess
Shrimp Factory
11.2020 - 11.2021
Store Associate
The UPS Store
High School Diploma -
Visit Del Lago Highschool