Hi, I’m
Evita Senteno
Chicago,IL
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Financial services professional with over 10+ years of experience in Banking Operations, Wealth Management Client Servicing, Risk & Control Operations, and Corporate & Institutional Sales. Driven Business Development Sales Associate versed in working with high volume sales team leaders simultaneously, preparing internal and external prospective client documents.
Overview
12
years of professional experience
Work History
Northern Trust
Sales Associate - New Business Development
07.2021 - Current
Job overview
- Efficiently manage sales pipelines and administrative duties on behalf of up to 5 sales people at given time
- Weekly and ad-hoc report generation, delivering across business and senior management
- Administer and host regular series of business meetings
- Prepare and edit presentations, pricing and proposal documents for prospective clients
Northern Trust
Control Consultant - Outsourcing Operations
06.2017 - 07.2021
Job overview
- Led and conducted monthly operational reviews to address and alleviate areas of concern
- Delivered and presented testing findings and recommendations to staff and management
- Collaborated with business partners to provide risk consultation, issue remediation and operational preparedness across teams
- Monitored, prepared and delivered metric reporting for stakeholders, including senior management
- Participated in Internal Audit and Regulatory reviews for business unit
Northern Trust
Senior Analyst - ATM/Debit Card Operations
12.2013 - 05.2017
Job overview
- Reviewed production reports and documents for audit and maintenance, adhering compliance to all current FDIC rules and regulations
- Identified and actioned effective decision-making on unusual and suspicious card activity and claims on daily basis
- Provided expertise on all ATM/Debit Card processes and identify opportunities to improve efficiency
- Planned, prepared and delivered specialized department-wide, on-site training for opening of new Tempe, AZ location
Northern Trust
Client Service Representative
05.2011 - 12.2013
Job overview
- Researched, analyzed and resolved inquiries for wealth clients related to bank products including loans, dispute and fraud claims
- Managed variety of client requests such as money transfers, stop payments, debit card/banking account maintenance, Regulation E fraud/merchant dispute forms
Education
Northern Illinois UniversityDekalb, IL
Bachelor of Science from Marketing
05.2011
Skills
- Project Management
- Operational Efficiency
- Risk Identification & Resolution
- Business Process Mapping
- Business Continuity Planning
- Staff Training
- Multi-tasking Abilities
- Microsoft Applications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate - New Business Development
Northern Trust
07.2021 - Current
Control Consultant - Outsourcing Operations
Northern Trust
06.2017 - 07.2021
Senior Analyst - ATM/Debit Card Operations
Northern Trust
12.2013 - 05.2017
Client Service Representative
Northern Trust
05.2011 - 12.2013
Northern Illinois University
Bachelor of Science from Marketing
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