Angelique Young
Campobello,SC
Summary
Goal-oriented P&C insurance agent effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Extensive customer service skills dealing with customers and patients from a wide variance of backgrounds.
Overview
14
14
years of professional experience
Work History
Account Specialist
State Farm
Spartanburg, SC
12.2021 - 12.2024
- Received, prioritized and responded to multiple points of customer communication.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Developed and maintained strong relationships with key clients to ensure customer satisfaction.
- Developed and implemented account strategies that increased customer retention.
Insurance Agent
Greenville Casualty Insurance
Greer, SC
10.2020 - 08.2021
- Analyzed customer needs and provided best options, upselling products and services.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Provided quick turnaround time when customers called with questions, usually within 1 hour.
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Received underwriting approvals after accurately completing applications for insurance coverage.
Paramedic
Spartanburg EMS
Spartanburg , SC
05.2011 - 06.2019
- Responded quickly to medical emergencies to promote best possible health outcomes.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Assessed emergency situations and prioritized medical care for patients.
- Remained level-headed and proactive during emergency situations.
- Explained each step of treatment to conscious patients to reduce fear and invoke calm.
- Documented all care provided to patients into patient care reports for submission to DHEC.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Demonstrated dedication to providing quality care through continued training and education.
- Evaluated patients' medical status and monitored vital signs during transit.
- Adhered to all protocols and procedures to maintain safety of patients and paramedic crew.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Obtained details regarding patient by questioning family members and bystanders.
Education
Property And Casualty
Mary Brewer Insurance Institute
Greenville, SC 03.2021
Paramedic
Upstate EMS Council
Greenville05.2011
Timeline
Account Specialist
State Farm
12.2021 - 12.2024
Insurance Agent
Greenville Casualty Insurance
10.2020 - 08.2021
Paramedic
Spartanburg EMS
05.2011 - 06.2019
Property And Casualty
Mary Brewer Insurance Institute
Paramedic
Upstate EMS Council