Brooke Allen
Pickerington,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Account Specialist
Discover
Columbus, OH
07.2025 - Current
- Assisted customers in resolving account inquiries and issues efficiently.
- Managed account documentation and ensured accuracy of customer information.
- Facilitated communication between departments to streamline account management processes.
- Supported team in maintaining compliance with company policies and procedures.
Front Office Manager
G & R Equipment Services
Groveport, OH
09.2023 - 07.2025
- Managed daily front desk operations, ensuring smooth guest check-in and check-out processes.
- Monitored inventory levels of supplies, ordering materials as needed to maintain operations.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Coordinated scheduling for appointments and meetings, optimizing resource allocation.
- Developed and implemented standard operating procedures for front office workflows.
Warehouse Worker
Victoria's Secret & PINK
Columbus, OH
07.2022 - 09.2023
- Operated material handling equipment to efficiently transport goods within warehouse.
- Collaborated with team members to optimize workflow and reduce processing time.
- Ensured compliance with safety protocols to maintain a secure work environment.
- Assisted in training new employees on warehouse procedures and safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Warehouse Worker
Rogue Fitness
Columbus, OH
08.2020 - 07.2022
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
Grocery Clerk
Kroger
Westerville, OH
02.2017 - 08.2020
- Processed customer transactions accurately and efficiently at checkout stations.
- Maintained organized and well-stocked product displays to enhance customer experience.
- Assisted in inventory management, ensuring timely restocking of shelves and products.
- Collaborated with team members to optimize store layout for improved accessibility.
- Trained new clerks on operational procedures and best practices for efficiency.
- Monitored product expiration dates, implementing quality control measures effectively.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
High School Diploma -
ECOT
Columbus, OHSkills
- Inventory management
- Organizational skills
- Account administration
- Document management
- Stock management
- Attention to detail
Timeline
Account Specialist
Discover
07.2025 - Current
Front Office Manager
G & R Equipment Services
09.2023 - 07.2025
Warehouse Worker
Victoria's Secret & PINK
07.2022 - 09.2023
Warehouse Worker
Rogue Fitness
08.2020 - 07.2022
Grocery Clerk
Kroger
02.2017 - 08.2020
High School Diploma -
ECOT