Evone McWright
Chicago,IL
Summary
Dedicated professional with strong problem-solving skills and customer relationship management experience. Known for enhancing shopping experiences through effective communication and knowledgeable product assistance, aiming to contribute to improved sales and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Sales Representative
McCormick Place
Chicago, Illinois
05.2022 - Current
- Assisted customers in product selection and service inquiries to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems to minimize wait times.
- Provided prompt resolutions for customer complaints, ensuring satisfaction and loyalty.
- Handled returns and exchanges according to company policies and procedures.
- Maintained up-to-date knowledge of product offerings and promotions to assist customers effectively.
- Collaborated with team members to develop and improve customer service strategies.
Director-On Site Manager
Preston A. Higgins & Co. (Princeton Park Homes)
Chicago, Illinois
01.2002 - 12.2013
- Led strategic planning initiatives that resulted in improved operational efficiency for residential projects.
- Oversaw project management processes to ensure timely delivery of housing developments.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with cross-functional teams to align business objectives and project goals.
- Managed client relationships, fostering satisfaction and securing repeat business opportunities.
- Developed and implemented marketing strategies to promote company services and products.
- Mentored junior staff, providing guidance on best practices in the industry.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Managed budgeting and financial planning processes for the organization.
- Negotiated agreements with external partners such as contractors or consultants.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Managed crisis situations to minimize impact on operations and reputation.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
Education
Master of Real Estate Development - Real Estate
Real Estate Education Co.
Chicago, IL02-1979
Skills
- Point-of-sale systems
- Sales transactions
- Product knowledge
- Sales techniques
- Sales promotions
- Complaint resolution
- Relationship management
- Problem solving
- Effective communication
Timeline
Customer Service Sales Representative
McCormick Place
05.2022 - Current
Director-On Site Manager
Preston A. Higgins & Co. (Princeton Park Homes)
01.2002 - 12.2013
Master of Real Estate Development - Real Estate
Real Estate Education Co.