Hi, I’m
Evone Somerville
Portage,MI
Summary
Proven leader and strategic thinker, adept in project management and negotiation, with a track record of enhancing operational efficiency and customer retention at EV1 Clean. Excelled in fostering team collaboration and customer relations, significantly contributing to company success. Skilled in decision-making and performance evaluations, consistently delivering exceptional service quality. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
years of professional experience
Work History
EV1 Clean
Small Business Owner
10.1999 - Current
Job overview
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Portage Public Schools
School Supervisor
06.2020 - 11.2023
Job overview
- Boosted teacher morale with supportive leadership style, providing feedback and recognition for hard work.
- Increased student satisfaction by addressing concerns and resolving conflicts in a timely manner.
- Implemented positive behavior support strategies throughout the campus that resulted in decreased disciplinary incidents among students.
- Promoted a safe learning environment by enforcing school policies and addressing disciplinary issues effectively.
- Logged monitoring activities and notable incidents for school administrators.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Enforced school district guidelines with students across classes and levels.
- Supervised cafeteria periods for different ages and maintained order.
Education
Otsego High SchoolOtsego, MI
High School Diploma
Skills
- Small business operations
- Planning and execution
- Project Management
- Negotiation
- Customer Service Management
- Decision-Making
- Teamwork and Collaboration
- Customer Relations
- Customer Retention
- Relationship Building
- Sound Judgment
- Employee Relations
- Performance Evaluations
- Needs Assessment
Interior design and DIY Projects
Gut home makeover, designing layout and choosing decor. Designing and redoing furniture and decor pieces for home.
Timeline
School Supervisor
Portage Public Schools
06.2020 - 11.2023
Small Business Owner
EV1 Clean
10.1999 - Current
Otsego High School
High School Diploma
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