Evonia Wilmore
Cypress,TX
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising branch manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Steadfast Amdission Professional familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Innovative Branch Manager successfully building customer relationships in Insurance. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
AMAX
10.2020 - 09.2023
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Developed and implemented strategic plans to enhance customer satisfaction and retention.
- Trained and mentored new employees on operational processes and customer service standards.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Branch Manager
Freeway Insurance
09.2015 - 03.2020
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Admissions Representative
Florida Career College
04.2022 - 01.2023
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Attracted and recruited students by communicating leads information via phone and email.
- Recruited and screened 3 potential participants.
- Properly completed surveys by performing interviews before ending each call.
- Scheduled 7 appointments per day to meet with students face-to-face and discuss education plans.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 40%.
Insurance Agent
Way Auto Insurance
09.2023 - Current
- Developed customized insurance solutions based on client assessments and needs analysis.
- Collaborated with clients to explain coverage options and policy details effectively.
- Processed policy renewals and endorsements, ensuring compliance with regulatory standards.
- Utilized CRM software to track client interactions and manage follow-ups efficiently.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Jesse Jackson Academy
5400 Griggs Rd05.2004
Skills
- Prioritizing and Planning
- Goal Setting
- Relationship Building
- Data Analysis
- Decision Making
- Sales Support
- Customer Service
- Service-Oriented
- Business Relationship Management
- Work Planning
- Proactive and Focused
- Adaptable to Changing Conditions
- Critical Thinking
- Financial Resources Management
- Market Condition Analysis
- Cash Flow Management
Accomplishments
- Grew new accounts 85% in only a month.
- Improved employee satisfaction and reduced turnover 30%.
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue 72% through implementation of strategic initiatives.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Certification
- Licensed For 11 years in insurance for Texas and Michigan
Timeline
Insurance Agent
Way Auto Insurance
09.2023 - Current
Admissions Representative
Florida Career College
04.2022 - 01.2023
Branch Manager
AMAX
10.2020 - 09.2023
Branch Manager
Freeway Insurance
09.2015 - 03.2020
High School Diploma -
Jesse Jackson Academy