Evonne H. Espinosa
San Antonio,TX
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
28
28
years of professional experience
Work History
Technical Support Representative
LP Systems Ventures, Inc. (LegalPRO Systems, Inc.)
02.2017 - Current
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Collaborated with product teams to improve software based on customer feedback.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
Virtual Paralegal
Case Driver
06.2022 - 01.2025
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Wrote, edited and efficiently transmitted correspondence.
- Monitored bankruptcy court dockets to stay apprised of relevant case updates and convey pertinent information to attorneys.
- Conducted thorough review of debtor documents, gathering essential information for efficient preparation of bankruptcy petitions, schedules, and statements for Chapter 7 and Chapter 13.
- Timely uploaded client's documents to the Trustee's Portal.
Legal Assistant
Malaise Law Firm
05.2013 - 02.2017
- Responsible for all clients Annual Reviews requested by Chapter 13 Trustee
- Maintain spreadsheets with deadlines for court filing of all Annual Reviews
- Delegate cases to be reviewed by other legal assistants
- Contact clients to review annual income and expenditures
- Review all clients documents, amended schedules, review updates with clients via email, phone conference, or in person
- Prepare files for the attorney to review and approve
- Draft Application for Compensation for all work regarding Annual Reviews
- Efile client schedules and Application for Compensation with Federal Bankruptcy Court
- Research case file of clients to prepare Application for Compensation for duties performed outside of the firms routine fees, (ei, Motion to Dismiss, Motion to Lift the Automatic Stay, and Plan Modifications) and efile with the court
- Prepare and file other motions requested by attorneys or supervisor
- Meet with new clients to obtain basic information before meeting with the attorney
- Meet with existing clients to resolve issues within their bankruptcy as requested by the supervisor
- Troubleshoot and fix minor software & printer issues for all employees
Customer Service – Repair
Flooring Services
08.2012 - 04.2013
- Answer all incoming calls from contractors, field supervisors, and customers regarding flooring repairs needed
- Create work orders for all incoming repairs
- Schedule and prioritize all repairs for the department and inform field supervisor of any emergencies
- Create work schedule of repairs for following day
- Assist in retraining new employees in the repair department
Bank Teller
Citibank
05.2012 - 07.2012
- Assisting customers with all banking transactions including drive through customers: Deposits, withdrawals, transfers, check cashing, service fees and credit payments
IT Intern
Bexar County
09.2011 - 10.2011
- Installed desktops, printers, and software
- Assisted in troubleshooting software and hardware issues
Receptionist
Ford & Massey, PC
07.2009 - 01.2010
- Main responsibilities include: answering incoming calls, greeting clients, maintaining conference room calendar appointments, and set-up and cleaning of conference rooms
- Other responsibilities included ordering office supplies, stocking of cold drinks for clients and employees, and kitchen duties, which included but not limited to, cleaning and stocking kitchen supplies; collecting mail from building mail room, distributing mail to secretaries, receiving and delivering hand delivered mail, and drop of mail to air port post office; and inserting and mailing client bills
- Additional work not related to receptionist duties: Created and maintained an Excel spreadsheet of ordered supplies; created and maintained an Excel spreadsheet of all clients’ names and addresses for the purpose of sending out firm announcements
- Converted Word files into Excel spreadsheets of active and inactive cases for better efficiency and maintained these spreadsheets
- Created labels, cover sheets, new files sheets, and conflict searches for new cases
- Entered soft cost into Timeslips for billing
- Created an Excel spreadsheet of all San Antonio Bar Association Appellate Division members for SABA Appellate President;
- Created the letterhead for the new President which was used for all mail outs; received RSVP’s for luncheons, maintain list of attendees, emailed restaurant and coordinator the list of attendees
Accounting Clerk
Cox Smith Matthews Incorporated
02.2006 - 05.2009
- Responsible for uploads of attorney time and soft cost from firm’s entry software, Carpe Diem, Copitrak , Equitrak, and Lasertrak to in-house billing software, Elite Enterprise
- Run data searches for new client and matters for possible conflicts of interest
- Responsible for maintaining, filing, request and remainders of all client engagement letters
Coder Developer
ProDoc Automated Legal Systems
02.2005 - 02.2006
- Responsible for developing, testing, retesting, reviewing, correcting all legal forms to be used by ProDoc soft ware
- The forms created were Texas, Florida, and California Family Law forms
QA Specialist
ProDoc Automated legal Systems
07.2002 - 01.2005
- Responsible for testing, retesting, reviewing, correcting all legal forms, disk installation, and programs created or updated for the state of Texas and Florida
- Areas of law include, but not limited to: Family Law, Corporate, Limited Liabilities, Guardianship, Probate, Foreclosure, and DWI
Case Administrator
Rosebaum Law Offices
05.1997 - 06.2000
- Managed high volume of cases involving pleading preparation and file organization
- Trained new Case Administrators on computer programs and pleading review with clients
- Responsible for handling incoming calls from attorneys, businesses, and clients
- Met daily deadlines, while maintaining high level of confidentiality in a fast-paced environment
- Working knowledge of personal and business Chapter 7 and Chapter 13 bankruptcy case administration
Education
Associates of Applied Science - Information Security Assurance
Northwest Vista College
San Antonio, Texas04.2012
Skills
- Client Support
- Remote Troubleshooting
- Analytical thinking
- Issue troubleshooting
- Accurate Data Entry
- Desktop support
- Customer service expert
Training
- Information Assurance & Security, Certificate of Completion, Northwest Vista College
- CISCO Certified Network Associate, Certificate of Completion, Northwest Vista College
Timeline
Virtual Paralegal
Case Driver
06.2022 - 01.2025
Technical Support Representative
LP Systems Ventures, Inc. (LegalPRO Systems, Inc.)
02.2017 - Current
Legal Assistant
Malaise Law Firm
05.2013 - 02.2017
Customer Service – Repair
Flooring Services
08.2012 - 04.2013
Bank Teller
Citibank
05.2012 - 07.2012
IT Intern
Bexar County
09.2011 - 10.2011
Receptionist
Ford & Massey, PC
07.2009 - 01.2010
Accounting Clerk
Cox Smith Matthews Incorporated
02.2006 - 05.2009
Coder Developer
ProDoc Automated Legal Systems
02.2005 - 02.2006
QA Specialist
ProDoc Automated legal Systems
07.2002 - 01.2005
Case Administrator
Rosebaum Law Offices
05.1997 - 06.2000
Associates of Applied Science - Information Security Assurance
Northwest Vista College
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