EVONNE HANSON
Columbia,SC
Summary
Proficient in communication assessment, emotional intelligence, critical thinking, peer-mentoring, effective meetings, diverse perspectives, and community service, including 6 hours of community service. I am currently seeking a remote work opportunity. With a sales and education background and expertise in systems like Zoom and Microsoft, I offer over a decade of experience in phone operations, specializing in documentation, customer issue resolution, and client service. A fast learner who thrives in dynamic environments, I can contribute effectively as a valuable team member. Known for my punctuality, friendliness, optimism, and confidence, I excel in daily customer interactions.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Provider Enrollment Analyst
Palmetto Gba
Columbia, South Carolina
05.2025 - Current
- Managed provider enrollment processes for multiple healthcare programs.
- Reviewed and verified provider applications for accuracy and completeness.
- Assisted in resolving enrollment issues through effective problem-solving strategies.
- Maintained enrollment databases to ensure up-to-date information.
- Responded promptly to inquiries from providers or external agencies concerning their applications or other related matters.
- Reviewed and processed provider enrollment applications in accordance with state and federal regulations.
- Utilized various software programs to enter new provider information into the database.
- Communicated directly with providers regarding changes in their enrollment status.
- Analyzed financial documents and other materials to ensure accuracy of provider information.
- Investigated any errors or discrepancies in application documents in order to resolve them quickly.
- Provided technical assistance to providers regarding the completion of enrollment forms and supporting documentation.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Organized information by using spreadsheets, databases or word processing applications.
Provider Enrollment Analyst
Hornet Staffing
Alpharetta, Georgia
07.2024 - 05.2025
- Managed provider enrollment processes for multiple healthcare programs.
- Reviewed and verified provider applications for accuracy and completeness.
- Coordinated communication between providers and regulatory agencies.
- Maintained enrollment databases to ensure up-to-date information.
- Responded promptly to inquiries from providers or external agencies concerning their applications or other related matters.
- Reviewed and processed provider enrollment applications in accordance with state and federal regulations.
- Utilized various software programs to enter new provider information into the database.
- Resolved complex issues related to provider enrollment, including discrepancies between submitted data and existing records.
- Communicated directly with providers regarding changes in their enrollment status.
- Investigated any errors or discrepancies in application documents in order to resolve them quickly.
- Provided technical assistance to providers regarding the completion of enrollment forms and supporting documentation.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Organized information by using spreadsheets, databases or word processing applications.
Substitute Teacher
Kelly Educational Services
Kershaw, SC
04.2024 - 05.2025
- Educating students on various classroom subjects
- Assigning tasks and homework
- Creating a supportive learning environment
- Communicating with and seeking guidance from the District/School Principal and/or Building Administrator
- Supervising the classroom environment
Senior Technical Support Representative
Verizon Wireless
Elgin, SC
03.2004 - 08.2023
- Provide exceptional customer service and technical support to both internal and external customers utilizing voice and data products.
- Resolve hardware and software issues and identify network and application problems.
- Furnish detailed assistance on configuring and setting up data and voice products.
- Stay updated on the latest products and services to improve job knowledge continually.
- Confirm provisioning and troubleshoot network or device complications.
- Tackle PC operating system challenges, with a focus on Device Manager and TCP/IP setup.
Sales Representative
Ellett Brothers
Chapin, SC
06.1990 - 03.2004
- Scheduled appointments for sales representatives to showcase our products at businesses.
- Conducted outbound business-to-business calls to introduce our product to new prospects.
- Employed various rebuttals to influence potential buyers.
- Emphasized the value, benefits, and features of our flagship products.
- Engaged in follow-up calls with prospective clients to gauge their continued interest in our offer.
Cashier
Volume Service America, USC
Chapin, SC
08.2001 - 02.2004
- Assisted customers at checkout with a friendly demeanor.
- Delivered professional and comprehensive details regarding the product and services offered.
- Actively listening to the customer's requirements and inclinations to offer precise recommendations.
- Greeted arriving customers and promptly offered my assistance.
- Knowledgeable on product information and educated customer on products.
Education
MM - Business Management
University of Phoenix
08.2021
B.S. - Business
University of Phoenix
01.2020
Associates Degree - Business
Columbia Junior College
Columbia, South Carolina03.1990
Skills
- Microsoft applications
- Insurance sales
- Customer inquiry resolution
- Attention to detail
- Multitasking skills
- Call management
- Computer operations
- Complaint resolution
- Active listening
- Independent work
- Collaborative teamwork
- Conflict resolution
- Critical thinking
Certification
- Advanced Leadership Certificate, 06/01/21, Present
- Insurance Producer License, 09/01/23, 10/31/25
- Driver's License, South Carolina, Active
- Notary Public, 10/01/23, 10/31/33
References
References available upon request.
Timeline
Provider Enrollment Analyst
Palmetto Gba
05.2025 - Current
Provider Enrollment Analyst
Hornet Staffing
07.2024 - 05.2025
Substitute Teacher
Kelly Educational Services
04.2024 - 05.2025
Senior Technical Support Representative
Verizon Wireless
03.2004 - 08.2023
Cashier
Volume Service America, USC
08.2001 - 02.2004
Sales Representative
Ellett Brothers
06.1990 - 03.2004
MM - Business Management
University of Phoenix
B.S. - Business
University of Phoenix
Associates Degree - Business
Columbia Junior College
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