Quality-driven professional with extensive experience in resident support and customer service. Proven reliability and attention to detail in daily operations and patient care. Skilled in organizing activities that boost resident engagement and improve communication among patients, families, and caregivers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resident Assistant
Stoney Brooke Memory Care
Belton
05.2025 - Current
Monitored resident health conditions and reported changes to medical staff.
Supported residents with daily living activities and personal care to promote independence and well-being.
Coordinated and led recreational activities to boost resident participation and community spirit.
Streamlined communication among residents, families, and caregivers to foster strong relationships and support networks.
Maintained a safe and clean environment for residents at all times.
Monitored assigned areas for cleanliness and security purposes.
Braiding Salon Owner
Naturalistic Braidzology Creations LLC
Killeen
09.2016 - Current
Recruited and trained hair stylists to enhance service quality and client satisfaction.
Managed day-to-day operations of the salon including opening and closing procedures, staff behavior and client intake forms.
Addressed customer complaints and mediated staff disputes to maintain a positive salon environment.
Developed weekly advertisements that increased awareness of salon services.
Promptly fielded all incoming calls and scheduled appointments through the company's website.
Set up workstations with necessary products, equipment and supplies.
Operated cash register and credit card machine to receive payments from clients.
Nurse Assistant (Non-Certified)
Tidelands Waccamaw Hospital
Murrells Inlet
10.2022 - 01.2024
Providing direct support to pre - and - post procedure nurses relative to patient care and management
Measured and recorded patient vital signs, including heart rate and blood pressure, in designated medical charts.
Aided patients in dressing prior to discharge, promoting comfort and dignity during transition.
Assisted in safely disconnecting monitors from patients, facilitating smooth procedure flow.
Transported patients between rooms, ensuring timely transitions as directed by Charge Nurse.
Transporting recovered patients to personal vehicle via wheelchair, as directed by RN
Report any non-functioning equipment in need of repair to Charge Nurse
Clinical Care Associate
Northside Hospital Bone Marrow Unit
Atlanta
03.2013 - 06.2016
Supported treatment, comfort, safety, and personal needs of 100 patients as nursing assistant.
Assisted patients with activities of daily living and performed procedures for physical hygiene and comfort.
Collaborated with multidisciplinary patient care team to ensure comprehensive unit-based support.
Educated staff and patients on disease prevention and healthcare legislation, enhancing treatment plan effectiveness.
Conducted research studies to enhance cultural sensitivity and professionalism.
Education
Certificate - Phlebotomy Technician
Lillies Institute of Phlebotomy/EKG
Killeen, TX
03-2025
Cobb Certified Nurse Assist School -
Mableton, GA
12-2012
Bachelor of Science - Biology
Tuskegee University
Tuskegee, AL
05-2012
Skills
Patient care practices
Safety management
Team collaboration
Empathy in caregiving
Oral and written communication
Clear communication
Time management
People management
Diversity sensitivity
Community engagement
Adaptability to change
Ethical standards
Volunteer Experience
WellStar Cobb Hospital Operating Room, 11/01/12, 02/01/13, Austell, GA, Assisted the Charge Nurse with filing each patient's records and monitoring vitals and greeted patients., Assisted with the discharge of patients when admissions when needed., Provided insight to improve compassion and empathy for staff and patients.
Training Certifications Education
Lillies Institute of Phlebotomy/EKG, 03/01/25
BACHELOR of SCIENCE in Biology, 05/01/12
Cobb Certified Nurse Assist School, 12/01/12
Certification
Certified Phlebotomy Technician, National Healthcareer Association, 2026