EVOUN KARROUM
LITCHFIELD PARK,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Progressive Leasing
GLENDALE, AZ
11.2020 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
ASSISSTANT
Leone Builders LLC Ehab Leone
Phoenix, AZ
05.2020 - 11.2020
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers.
- File and maintain records.
GENERAL MANAGER
Metro PCS
Goodyear, AZ
02.2017 - 05.2020
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Monitor customer preferences to determine focus of sales efforts
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Associate of Applied Science - Accounting
ESTRELLA MOUNTAINCOMMUNITY COLLEGE
Litchfield Park, AZ05.2022
Bachelor of Arts - Interior Design
ART INSTITUTE oF PHOENIX
Phoenix, AZ05.2020
Skills
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Customer Account Management
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
Languages
Arabic
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Progressive Leasing
11.2020 - Current
ASSISSTANT
Leone Builders LLC Ehab Leone
05.2020 - 11.2020
GENERAL MANAGER
Metro PCS
02.2017 - 05.2020
Associate of Applied Science - Accounting
ESTRELLA MOUNTAINCOMMUNITY COLLEGE
Bachelor of Arts - Interior Design
ART INSTITUTE oF PHOENIX