Evy Navarro
Kingston,IL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Mercyhealth
Rockford, IL
07.2024 - Current
- Managed patient inquiries and coordinated appointments to enhance service efficiency.
- Facilitated communication between patients and healthcare providers to ensure clarity and understanding.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Trained new staff on protocols and procedures, fostering a collaborative team environment.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Receptionist
Cambridge Lakes Community Center
Pingree Grove, IL
08.2021 - Current
- Greeted and assisted visitors, ensuring a welcoming environment at community center.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Scheduled appointments and coordinated activities for various programs and events.
- Maintained accurate records of memberships and program registrations in database system.
- Trained new staff on reception protocols and software systems for optimal workflow efficiency.
Sales Associate
Carter's
Algonquin, IL
04.2021 - 07.2021
- Enhanced customer satisfaction through personalized service and product recommendations.
- Maintained knowledge of inventory levels to ensure optimal stock availability.
- Analyzed sales trends to identify opportunities for improving product placement.
- Executed promotional displays to drive customer engagement and sales growth.
Education
High School Diploma -
Huntley High School
HuntleyCurrently Enrolled - Bachelor of Science in Public Health
Northern Illinois University
Dekalb, IL12-2027
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Medical terminology
- Office administration
- Document filing
- Phone etiquette
- Data entry
- Punctual and hardworking
Timeline
Patient Service Representative
Mercyhealth
07.2024 - Current
Receptionist
Cambridge Lakes Community Center
08.2021 - Current
Sales Associate
Carter's
04.2021 - 07.2021
High School Diploma -
Huntley High School
Currently Enrolled - Bachelor of Science in Public Health
Northern Illinois University