Evyn Cook
Chicago Heights,IL
Summary
Dynamic and results-driven professional with a strong background in guest services management at Target. Proven ability to enhance customer satisfaction through effective problem resolution and team collaboration. Skilled in social media technologies, creating engaging content that boosts brand visibility. Committed to maintaining high standards and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
07.2021 - Current
- Promptly respond to inquiries and requests from prospective customers.
- Train new personnel regarding company operations, policies and services.
- Train and coach cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Security / Kitchen Cook
Murphy's Pub
09.2024 - Current
- Remain calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Promote excellence in food quality and presentation for kitchen staff.
- Maintain high food quality standards by checking delivery contents to verify product quality and quantity.
Intern
SuperGomez LLC
05.2025 - Current
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Created engaging content to catch attention of potential customers.
- Developed creative and unique campaign visuals, including videos, GIFs and images.
- Optimized social media content for maximum engagement and reach.
Education
Bachelor of Arts - Organizational & Community Leadership
University Of Illinois Urbana-Champaign
Champaign, IL05-2026
Skills
- Guest services management
- Retail transactions
- Time management skills
- Team collaboration
- Customer service
- Task prioritization
- Problem resolution
- Attention to detail
- Social channel management
- Social media technologies
- Content publishing
Languages
Spanish
Limited Working
Timeline
Intern
SuperGomez LLC
05.2025 - Current
Security / Kitchen Cook
Murphy's Pub
09.2024 - Current
Guest Advocate
Target
07.2021 - Current
Bachelor of Arts - Organizational & Community Leadership
University Of Illinois Urbana-Champaign