Ewa Lujano
Worth,IL
Summary
Dynamic Operations Supervisor at UPS with a proven track record in enhancing team productivity through effective training and performance monitoring. Skilled in compliance management and customer relations, I successfully reduced employee turnover and improved customer satisfaction rates by implementing quality control systems and fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
UPS
Hodgkins, IL
11.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Health Insurance Agent
USHealth Advisors
Park Ridge, IL
08.2016 - 10.2022
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
Sales Representative
Comcast
Forest Park, IL
04.2012 - 10.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Streamlined sales process, reducing time from lead to close.
Education
Bachelor Of Science In Business - Business Analytics
University of Phoenix
Phoenix, AZAssociates In Liberal Arts - Liberal Arts And Sciences
City Colleges of Chicago
Chicago, IL05.2020
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Customer relations
- Customer relationship development
- Workflow optimization
- Production
- Compliance management
- Scheduling coordination
- Delegation
- Operational planning
- Multitasking and organization
- Team leadership
- Data entry
- Goal setting
- Microsoft office
- Scheduling
- Report writing
Languages
Polish
Native or Bilingual
Timeline
Operations Supervisor
UPS
11.2022 - Current
Health Insurance Agent
USHealth Advisors
08.2016 - 10.2022
Sales Representative
Comcast
04.2012 - 10.2016
Bachelor Of Science In Business - Business Analytics
University of Phoenix
Associates In Liberal Arts - Liberal Arts And Sciences
City Colleges of Chicago