Ewan Perez
Davenport,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Longhorn Steakhouse, excelling in customer service and multitasking. Proven ability to enhance customer satisfaction and drive sales through effective communication and up-selling techniques. A team player adept at training and mentoring, ensuring a high-performing work environment.
Overview
6
6
years of professional experience
Work History
Host/To-go Specialist/Server
Longhorn Steakhouse
04.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Lead
Wendy's
01.2020 - 03.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Landscaper/Salesman
Brooks and Sons
01.2019 - 01.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Associate of Arts - Psychology
Valencia College
Orlando01-2026
High School Diploma -
Davenport High School
Davenport05-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Detail-oriented
- POS software
- Up-selling techniques
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Host/To-go Specialist/Server
Longhorn Steakhouse
04.2023 - Current
Shift Lead
Wendy's
01.2020 - 03.2022
Landscaper/Salesman
Brooks and Sons
01.2019 - 01.2022
Associate of Arts - Psychology
Valencia College
High School Diploma -
Davenport High School
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