Ewelina Klopocka
Astoria,USA
Summary
Dynamic hospitality professional with over 15 years of progressive leadership experience in high-end restaurants, hotels, and hospitality environments. Skilled in overseeing comprehensive operations, including financial management, staff development, guest relations, and seamless event execution. Recognized for building cohesive teams, streamlining processes, and driving consistent improvements in service quality and operational efficiency. Proven ability to implement innovative revenue growth strategies while maintaining a refined, customer-focused approach. Highly organized, dependable, and adaptable, with a track record of successfully managing multiple priorities and taking on added responsibilities to achieve organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Moonlight Restaurant NYC
10.2024 - Current
- Direct day-to-day operations of an upscale, fusion-concept restaurant with a focus on high service standards and guest experience
- Lead hiring, onboarding, and training of all staff; maintain a productive and service-oriented team culture
- Oversee all financials including budgeting, payroll, vendor payments, and cash handling
- Plan and execute private events, promotional campaigns, and neighborhood partnerships to increase visibility and revenue
- Implement strategic scheduling and workflow systems to maximize efficiency during peak service hours
General Manager
Guantanamera – Cuban Cuisine
02.2013 - 10.2024
- Oversaw all operational, financial, and HR functions for a high-volume Midtown restaurant
- Managed accounting and financial reporting for both business and ownership’s personal finances
- Successfully applied for and managed COVID-19 relief loans and ensured compliance
- Cultivated guest loyalty by maintaining consistently high service standards and personalized guest interactions
- Handled vendor negotiations, cost control, and inventory management
Administrative Assistant
Fabio Cucina Italiana
01.2015 - 01.2016
- Supported restaurant management through document preparation, inventory tracking, and accounting support
- Maintained administrative systems and assisted with payroll and financial records
General Manager
Mxco – Mexican Cuisine
09.2014 - 12.2015
- Oversaw daily restaurant operations including staff management, inventory, and budgeting
- Enhanced front-of-house service procedures and elevated overall guest experience
General Manager
Luna Sur – Latin Cuisine
07.2013 - 08.2014
- Directed a mid-sized restaurant team, streamlined service procedures, and boosted staff retention
- Managed reservations, private dining experiences, and community outreach
Bartender / Office Manager
Guantanamera – Cuban Cuisine
01.2004 - 02.2013
- Balanced front-of-house service with office administration and bookkeeping
- Supported owner with vendor payments, tip distribution, and day-to-day finances
Education
Bachelor’s Degree - Foreign Trade
Lazarski School of Commerce and Law
Skills
- Proficient in Microsoft Office Suite
- QuickBooks management
- Experienced with various POS platforms
- Reservation management
- Project coordination
- Prioritization and scheduling
- Collaborative team development
- Event planning and execution
- Effective leadership
- Budget development
- Inventory planning and control
- Client communication skills
- Conflict resolution
AREAS OF EXPERTISE
- Full-Service Hospitality Management
- Staff Leadership & Development
- Budgeting, Forecasting & P&L Oversight
- Guest Experience & Service Standards
- Payroll, Scheduling & HR Compliance
- Event & VIP Coordination
- Personal & Business Financial Oversight
- POS & Reservation Systems (POSiTouch, Aloha, Digital Dining, OpenTable)
- COVID Relief Loan Application & Compliance
Certification
- Food Protection Certificate
- Certified professional bookkeeper
Languages
English
Polish
Timeline
General Manager
Moonlight Restaurant NYC
10.2024 - Current
Administrative Assistant
Fabio Cucina Italiana
01.2015 - 01.2016
General Manager
Mxco – Mexican Cuisine
09.2014 - 12.2015
General Manager
Luna Sur – Latin Cuisine
07.2013 - 08.2014
General Manager
Guantanamera – Cuban Cuisine
02.2013 - 10.2024
Bartender / Office Manager
Guantanamera – Cuban Cuisine
01.2004 - 02.2013
Bachelor’s Degree - Foreign Trade
Lazarski School of Commerce and Law
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