Summary
Overview
Work History
Education
Skills
Certification
Timeline
Eweraldo Francois

Eweraldo Francois

Delray Beach,FL

Summary

Dynamic security professional with a proven track record at Sunstate Security, excelling in crime prevention and conflict de-escalation. Recognized for enhancing safety protocols and improving incident response times. Adept in surveillance and access control, delivering superior customer service while maintaining a secure environment for all stakeholders.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Officer

Sunstate Security
09.2024 - Current
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Checked and verified photo identification prior to granting facility access.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Delivery Driver

DoorDash
01.2018 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Verified accuracy of all deliveries against order forms.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Antena Instaler Technician

Wisetech Llc
08.2022 - 07.2023
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Calculated materials and time needed for each job.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Laid out materials and system components to prepare for installation.
  • Enhanced customer satisfaction by providing timely and accurate installations.

Unarmed Security Officer

Top Gun Security
03.2023 - 04.2023
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.
  • Directed guests around building and answered accessibility questions.
  • Enhanced overall security awareness among staff through informative presentations on personal safety measures.

Sales Associate

Home Depot
01.2021 - 02.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Juvnat College Sacre Coeur, Portau Prince

Boynton Beach

Florida Career College, Miami, FL
11-2021

Skills

  • Patrol operations
  • Detail-oriented
  • Physical fitness
  • Complex Problem-solving
  • Surveillance
  • Conflict de-escalation
  • Superior customer service
  • Criminal investigations
  • Access control
  • Personnel screening
  • Security guard license
  • Security equipment operation
  • CCTV surveillance
  • Crime prevention
  • CCTV monitoring

Certification

  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Security Officer - Sunstate Security
09.2024 - Current
Unarmed Security Officer - Top Gun Security
03.2023 - 04.2023
Antena Instaler Technician - Wisetech Llc
08.2022 - 07.2023
Sales Associate - Home Depot
01.2021 - 02.2022
Delivery Driver - DoorDash
01.2018 - Current
Juvnat College Sacre Coeur - High School Diploma,
Florida Career College - , Boynton Beach
Eweraldo Francois